Re: pdf report not getting extracted (790 Views)
Reply
Frequent Advisor
Posts: 74
Registered: ‎06-18-2012
Message 1 of 16 (885 Views)

pdf report not getting extracted

HI Team

 

In BSM PDF report not getting extracted

 

It shows cross on all graphs

 

Pl suggest

 

BSM 9.22

HP Expert
Posts: 1,709
Registered: ‎12-09-2008
Message 2 of 16 (876 Views)

Re: pdf report not getting extracted

you didnt add any attachment.

by "cross on all graphs" did you mean "X"?

you didnt mention your deployment. I guess you have more than 1 GW and LB, is that correct?

Frequent Advisor
Posts: 74
Registered: ‎06-18-2012
Message 3 of 16 (868 Views)

Re: pdf report not getting extracted

yes i mean X

 

we have 1 gw and 1 dps and BPM, Sitescope integrated

 

Pl suggest

 

I see X for all the reports while exporting in PDF

HP Expert
Posts: 1,709
Registered: ‎12-09-2008
Message 4 of 16 (858 Views)

Re: pdf report not getting extracted

you should open support case.

they will know how to assist you.

Frequent Advisor
Posts: 74
Registered: ‎06-18-2012
Message 5 of 16 (848 Views)

Re: pdf report not getting extracted

case is already open and under investigation from last week

 

any help  ?

HP Expert
Posts: 881
Registered: ‎03-06-2008
Message 6 of 16 (837 Views)

Re: pdf report not getting extracted

I have two questions :

 

1. do you use SSL in your BSM setup ?

 

2. are you trying to use any non-enhlish language within PDF report generation?

 

BR-Patrick

 

 

Frequent Advisor
Posts: 74
Registered: ‎06-18-2012
Message 7 of 16 (832 Views)

Re: pdf report not getting extracted

no

HP Expert
Posts: 881
Registered: ‎03-06-2008
Message 8 of 16 (828 Views)

Re: pdf report not getting extracted

hi,

 

Can you upload from the BSM GW server:

 

..:\HPBSM\log\EJBContainer\reports.log

...:\HPBSM\log\topaz_all.ejb.log

 

thanks,

Patrick

Honored Contributor
Posts: 2,488
Registered: ‎01-23-2010
Message 9 of 16 (823 Views)

Re: pdf report not getting extracted

attachment of the logs pl suggest

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
HP Expert
Posts: 881
Registered: ‎03-06-2008
Message 10 of 16 (816 Views)

Re: pdf report not getting extracted

hi,

 

Known issue please see : http://support.openview.hp.com/selfsolve/document/LID/QCCR1I65635

 

please edit on GW server"HPBSM\AppServer\webapps\site.war\WEB-INF\rfw\conf\applications\sam-presentation.xml"

look for "FLEX" change this to "Flex". After that restart BSM GW server.

Let me know if the problem continues.

Patrick
Honored Contributor
Posts: 2,488
Registered: ‎01-23-2010
Message 11 of 16 (813 Views)

Re: pdf report not getting extracted

Thanks..We will try this

 

But we see this issue for end user monitoring module also while exporting report in PDF

 

Any suggestion

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Honored Contributor
Posts: 2,488
Registered: ‎01-23-2010
Message 12 of 16 (806 Views)

Re: pdf report not getting extracted

HI We perfomed this changes but cross performance report was not opening so reverted the changes Pl suggest
Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
HP Expert
Posts: 881
Registered: ‎03-06-2008
Message 13 of 16 (803 Views)

Re: pdf report not getting extracted

Please upload new logs:


..:\HPBSM\log\EJBContainer\reports.log
...:\HPBSM\log\topaz_all.ejb.log

I'm going to check them, but this might end up in a support case.

Patrick
Honored Contributor
Posts: 2,488
Registered: ‎01-23-2010
Message 14 of 16 (797 Views)

Re: pdf report not getting extracted

here is the requested logs

 

pl suggest

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
HP Expert
Posts: 881
Registered: ‎03-06-2008
Message 15 of 16 (794 Views)

Re: pdf report not getting extracted

i found the same error:

 

2013-09-18 13:29:05,844 [ajp-0.0.0.0-8009-6] (CustomizationService.java:194) ERROR - MERQ-120201: Failed to set customization property
property key=renderingPolicy.technologies

 

Caused by: java.lang.IllegalArgumentException: Illegal RenderingTechnology: FLEX

 

I suggest to open a support case. You can try another browser, but i think the issue remains.

 

Please mention, in the support case:

 

http://support.openview.hp.com/selfsolve/document/LID/QCCR1I65635

 

good luck,

Patrick

Highlighted
Honored Contributor
Posts: 2,488
Registered: ‎01-23-2010
Message 16 of 16 (790 Views)

Re: pdf report not getting extracted

case is already open on this

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.