pdf report not getting extracted (836 Views)
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Frequent Advisor
testbravo
Posts: 67
Registered: ‎06-18-2012
Message 1 of 16 (836 Views)

pdf report not getting extracted

HI Team

 

In BSM PDF report not getting extracted

 

It shows cross on all graphs

 

Pl suggest

 

BSM 9.22

HP Expert
Asaf Shechter
Posts: 1,352
Registered: ‎12-09-2008
Message 2 of 16 (827 Views)

Re: pdf report not getting extracted

you didnt add any attachment.

by "cross on all graphs" did you mean "X"?

you didnt mention your deployment. I guess you have more than 1 GW and LB, is that correct?

Frequent Advisor
testbravo
Posts: 67
Registered: ‎06-18-2012
Message 3 of 16 (819 Views)

Re: pdf report not getting extracted

yes i mean X

 

we have 1 gw and 1 dps and BPM, Sitescope integrated

 

Pl suggest

 

I see X for all the reports while exporting in PDF

HP Expert
Asaf Shechter
Posts: 1,352
Registered: ‎12-09-2008
Message 4 of 16 (809 Views)

Re: pdf report not getting extracted

you should open support case.

they will know how to assist you.

Frequent Advisor
testbravo
Posts: 67
Registered: ‎06-18-2012
Message 5 of 16 (799 Views)

Re: pdf report not getting extracted

case is already open and under investigation from last week

 

any help  ?

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 6 of 16 (788 Views)

Re: pdf report not getting extracted

I have two questions :

 

1. do you use SSL in your BSM setup ?

 

2. are you trying to use any non-enhlish language within PDF report generation?

 

BR-Patrick

 

 

Frequent Advisor
testbravo
Posts: 67
Registered: ‎06-18-2012
Message 7 of 16 (783 Views)

Re: pdf report not getting extracted

no

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 8 of 16 (779 Views)

Re: pdf report not getting extracted

hi,

 

Can you upload from the BSM GW server:

 

..:\HPBSM\log\EJBContainer\reports.log

...:\HPBSM\log\topaz_all.ejb.log

 

thanks,

Patrick

Honored Contributor
parkar
Posts: 2,342
Registered: ‎01-23-2010
Message 9 of 16 (774 Views)

Re: pdf report not getting extracted

attachment of the logs pl suggest

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 10 of 16 (767 Views)

Re: pdf report not getting extracted

hi,

 

Known issue please see : http://support.openview.hp.com/selfsolve/document/LID/QCCR1I65635

 

please edit on GW server"HPBSM\AppServer\webapps\site.war\WEB-INF\rfw\conf\applications\sam-presentation.xml"

look for "FLEX" change this to "Flex". After that restart BSM GW server.

Let me know if the problem continues.

Patrick
Honored Contributor
parkar
Posts: 2,342
Registered: ‎01-23-2010
Message 11 of 16 (764 Views)

Re: pdf report not getting extracted

Thanks..We will try this

 

But we see this issue for end user monitoring module also while exporting report in PDF

 

Any suggestion

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Honored Contributor
parkar
Posts: 2,342
Registered: ‎01-23-2010
Message 12 of 16 (757 Views)

Re: pdf report not getting extracted

HI We perfomed this changes but cross performance report was not opening so reverted the changes Pl suggest
Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 13 of 16 (754 Views)

Re: pdf report not getting extracted

Please upload new logs:


..:\HPBSM\log\EJBContainer\reports.log
...:\HPBSM\log\topaz_all.ejb.log

I'm going to check them, but this might end up in a support case.

Patrick
Honored Contributor
parkar
Posts: 2,342
Registered: ‎01-23-2010
Message 14 of 16 (748 Views)

Re: pdf report not getting extracted

here is the requested logs

 

pl suggest

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 15 of 16 (745 Views)

Re: pdf report not getting extracted

i found the same error:

 

2013-09-18 13:29:05,844 [ajp-0.0.0.0-8009-6] (CustomizationService.java:194) ERROR - MERQ-120201: Failed to set customization property
property key=renderingPolicy.technologies

 

Caused by: java.lang.IllegalArgumentException: Illegal RenderingTechnology: FLEX

 

I suggest to open a support case. You can try another browser, but i think the issue remains.

 

Please mention, in the support case:

 

http://support.openview.hp.com/selfsolve/document/LID/QCCR1I65635

 

good luck,

Patrick

Honored Contributor
parkar
Posts: 2,342
Registered: ‎01-23-2010
Message 16 of 16 (741 Views)

Re: pdf report not getting extracted

case is already open on this

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
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