Re: java error popup while navigating admin-> eum (832 Views)
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Frequent Advisor
testbravo
Posts: 67
Registered: ‎06-18-2012
Message 1 of 11 (902 Views)

java error popup while navigating admin-> eum

HI

While login into BSM-> EUM we are getting attached java error

 

Pl sug

Regular Advisor
Christian Doll
Posts: 161
Registered: ‎07-10-2006
Message 2 of 11 (894 Views)

Re: java error popup while navigating admin-> eum

You can check "Always trust" and commit this info.

Its a We
Frequent Advisor
testbravo
Posts: 67
Registered: ‎06-18-2012
Message 3 of 11 (887 Views)

Re: java error popup while navigating admin-> eum

machine its getting hanged

it is not giving to check the option always trust

Pl suggest
Regular Advisor
Christian Doll
Posts: 161
Registered: ‎07-10-2006
Message 4 of 11 (886 Views)

Re: java error popup while navigating admin-> eum

Please enable the Java Console and provide a snapshot of Version and Stacktrace.

 

You can activate the Java Console below control panel -> Java -> Adanced -> Java Console 

 

Frequent Advisor
testbravo
Posts: 67
Registered: ‎06-18-2012
Message 5 of 11 (874 Views)

Re: java error popup while navigating admin-> eum

Here is the stacktrace with java version

Java Plug-in 1.6.0_30
Using JRE version 1.6.0_30-b12 Java HotSpot(TM) Client VM
User home directory = C:\Users\QKAdmin
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
security: property package.access value sun.,com.sun.xml.internal.ws.,com.sun.xml.internal.bind.,com.sun.imageio.
security: property package.access new value sun.,com.sun.xml.internal.ws.,com.sun.xml.internal.bind.,com.sun.imageio.,com.sun.javaws
security: property package.access value sun.,com.sun.xml.internal.ws.,com.sun.xml.internal.bind.,com.sun.imageio.,com.sun.javaws
security: property package.access new value sun.,com.sun.xml.internal.ws.,com.sun.xml.internal.bind.,com.sun.imageio.,com.sun.javaws,com.sun.deploy
security: property package.access value sun.,com.sun.xml.internal.ws.,com.sun.xml.internal.bind.,com.sun.imageio.,com.sun.javaws,com.sun.deploy
security: property package.access new value sun.,com.sun.xml.internal.ws.,com.sun.xml.internal.bind.,com.sun.imageio.,com.sun.javaws,com.sun.deploy,com.sun.jnlp
security: property package.definition value null
security: property package.definition new value com.sun.javaws
security: property package.definition value com.sun.javaws
security: property package.definition new value com.sun.javaws,com.sun.deploy
security: property package.definition value com.sun.javaws,com.sun.deploy
security: property package.definition new value com.sun.javaws,com.sun.deploy,com.sun.jnlp
security: property package.access value sun.,com.sun.xml.internal.ws.,com.sun.xml.internal.bind.,com.sun.imageio.,com.sun.javaws,com.sun.deploy,com.sun.jnlp
security: property package.access new value sun.,com.sun.xml.internal.ws.,com.sun.xml.internal.bind.,com.sun.imageio.,com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss
security: property package.definition value com.sun.javaws,com.sun.deploy,com.sun.jnlp
security: property package.definition new value com.sun.javaws,com.sun.deploy,com.sun.jnlp,org.mozilla.jss
basic: Added progress listener: sun.plugin.util.GrayBoxPainter$GrayBoxProgressListener@19efb05
basic: Plugin2ClassLoader.addURL parent called for http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar, version: 7DD.199.CB.64]
network: Connecting http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar.pack.gz?version-id=7DD.199... with proxy=DIRECT
network: Connecting http://qkgw1.nsdl.co.in:80/ with proxy=DIRECT
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar.pack.gz?version-id=7DD.199... version: null]
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar, version: 7DD.199.CB.64]
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar, version: 7DD.199.CB.64]
network: Connecting http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar.pack.gz?version-id=7DD.199... with proxy=DIRECT
network: Connecting http://qkgw1.nsdl.co.in:80/ with proxy=DIRECT
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar, version: 7DD.199.CB.64]
network: Connecting http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar?version-id=7DD.199.CB.64 with proxy=DIRECT
network: Connecting http://qkgw1.nsdl.co.in:80/ with proxy=DIRECT
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar, version: 7DD.199.CB.64]
network: Connecting http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar.pack.gz?version-id=7DD.199... with proxy=DIRECT
network: Connecting http://qkgw1.nsdl.co.in:80/ with proxy=DIRECT
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar.pack.gz?version-id=7DD.199... version: null]
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar, version: 7DD.199.CB.64]
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar, version: 7DD.199.CB.64]
network: Connecting http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar.pack.gz?version-id=7DD.199... with proxy=DIRECT
network: Connecting http://qkgw1.nsdl.co.in:80/ with proxy=DIRECT
network: Cache entry not found [url: http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar, version: 7DD.199.CB.64]
network: Connecting http://qkgw1.nsdl.co.in/topaz/jsp/applets/common/lib/applet-bootstrap.jar?version-id=7DD.199.CB.64 with proxy=DIRECT
network: Connecting http://qkgw1.nsdl.co.in:80/ with proxy=DIRECT
basic: load: class com.hp.acm.swing.container.bootstrap.AppletBootstrap not found.
load: class com.hp.acm.swing.container.bootstrap.AppletBootstrap not found.
java.lang.ClassNotFoundException: com.hp.acm.swing.container.bootstrap.AppletBootstrap
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Exception: java.lang.ClassNotFoundException: com.hp.acm.swing.container.bootstrap.AppletBootstrap
Regular Advisor
Christian Doll
Posts: 161
Registered: ‎07-10-2006
Message 6 of 11 (872 Views)

Re: java error popup while navigating admin-> eum

Looks like it cant get permission for loading the applet...

Can you try it with a later version?

Which IE Version is used?
HP Expert
Siggi Gladitsch
Posts: 412
Registered: ‎03-11-2010
Message 7 of 11 (864 Views)

Re: java error popup while navigating admin-> eum

[ Edited ]

Hi,

 

looks like an issue I've seen some weeks ago:

 

Try this:

go to Java settings -> Advanced -> navigate to Java-Plug-in, enable

"Enable Next Generation Java-Plug-IN"

restart the browser, and try again.

 

Greetings

Siggi

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Frequent Advisor
testbravo
Posts: 67
Registered: ‎06-18-2012
Message 8 of 11 (845 Views)

Re: java error popup while navigating admin-> eum

This is already enabled

 

but still facing the same issue

HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 9 of 11 (832 Views)

Re: java error popup while navigating admin-> eum

You can try this :

In the Java connection settings (Control Panel > Java > Network Settings), changing it to "Direct Connection",

Then delete all temporary Java files, and clear the browser cache completely.

hope this helps.
Patrick
Occasional Contributor
KevinMJacobsen
Posts: 7
Registered: ‎04-07-2014
Message 10 of 11 (564 Views)

Re: java error popup while navigating admin-> eum

[ Edited ]

Patrick,

 

This solution worked for me.

 

Changing to direct was the fix.

 

EDIT - The thing that happens to me after the fix is that I need to empty the java cache every time I reconnect.  I'm worndering if there is some other issue.

 

Thank you,

 

Kevin

HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 11 of 11 (541 Views)

Re: java error popup while navigating admin-> eum

hi Kevin,

 

In the Java control panel > Advanced, enable "Tracing" and "Logging"  and enable the Java console.

 

Log out of the session, close browser and and start again. Maybe there is more information in the Java console now.

 

good luck,

PatW

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