Re: email alert issue (234 Views)
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Frequent Advisor
sivabac
Posts: 50
Registered: ‎03-18-2013
Message 1 of 4 (290 Views)

email alert issue

Hi  Experts,

 

I have configured the SMTP for HP BSM 9.21

 

We did typical installation.Able to telnet SMTP port from BSM server.

 

While sending E mail alerts in the BSM I am getting the errors

I am attaching errors(alerts.ejb log)

 

Please suggest solution

 

 

Regards

SivaBac

Advisor
kumarandp
Posts: 27
Registered: ‎07-06-2011
Message 2 of 4 (266 Views)

Re: email alert issue

what version of exchange server is using.

 

Dont give any special character in the sender address and give fully domain of the SMTP server.

 

Check these setting in the infrastructure settings.

 

If possible send me the screenshot of the SMTP configuration page.

 

Regards,

kumaran dp

Frequent Advisor
sivabac
Posts: 50
Registered: ‎03-18-2013
Message 3 of 4 (242 Views)

Re: email alert issue

Hi Kumaran,

 

Is the version of SMTP server is matter here

 

HP SM 9.x is using same SMTP server successfully

 

Can you please share the steps for this trouble shooting

 

 

Regards

Siva bac

Frequent Advisor
sivabac
Posts: 50
Registered: ‎03-18-2013
Message 4 of 4 (234 Views)

Re: email alert issue

Hi Experts,

 

Can any one share the troble shooting steps for configuring the SMTP in BSM 9.21?

 

 

Regards

Sivabac

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