Re: bsm service health error (863 Views)
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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 1 of 16 (933 Views)

bsm service health error

BSM Service health intermittently giving ucmdb service currently unavailable

 

what could be the issue .We created all the new schemas and observed such error

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Honored Contributor
Rajasekhar Gundu
Posts: 1,085
Registered: ‎03-31-2008
Message 2 of 16 (927 Views)

Re: bsm service health error

This error can cause for many erreneous situations. To drill down, need to analyse the BSM logs.

 

Some of the general reasons I am aware of are

 

- UCMDB (service in DPS) out of  memory.

- network issue (due with high packet drop rate and low bandwidth between client & BSM servers)

 

 

Just see if this is happening from only in few machines or even from machines in LAN as in BSM servers. 

 


Regards,
Raj

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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 3 of 16 (921 Views)

Re: bsm service health error

This issue observed after we connected bsm application to new schemas

 

Also we try and change the jmx & bsm password.

 

pl suggest

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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 4 of 16 (920 Views)

Re: bsm service health error

configuration is high so i dont thik out of memory problem

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Trusted Contributor
patre_abhijeet
Posts: 226
Registered: ‎01-18-2012
Message 5 of 16 (915 Views)

Re: bsm service health error

Dear Sameer,

 

 

Could you please revert with the BSM version.

Regards,

Abhijeet
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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 6 of 16 (912 Views)

Re: bsm service health error

BSM 9.13
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Trusted Contributor
patre_abhijeet
Posts: 226
Registered: ‎01-18-2012
Message 7 of 16 (908 Views)

Re: bsm service health error

Are u facing this issue while using 360 Degree View ?

Regards,

Abhijeet
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Honored Contributor
Sujith Kumar C.S
Posts: 868
Registered: ‎04-07-2010
Message 8 of 16 (903 Views)

Re: bsm service health error

Share bam.admin.log, bam.app.log, bam.actionbase.log, bam.ble.plugin.log & bam.app.frontend.log

 

--Sujith

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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 9 of 16 (893 Views)

Re: bsm service health error

all the above logs are 0kb size

 

 

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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 10 of 16 (890 Views)

Re: bsm service health error

from odb i see below error

 

12-07-20 12:59:56,870 [628810756@qtp0-919] (SecurityManagerImpl.java:106) ERROR - authentication failure
appilog.server.security.authentication.AuthenticationFailedException:  Cannot find user [bsm_odb_customer_1]
 at appilog.server.security.authentication.AbstractMamLoginAuthenticator.checkPassword(AbstractMamLoginAuthenticator.java:35)
 at appilog.server.security.authentication.MamLoginAuthenticator.doAuthenticate(MamLoginAuthenticator.java:17)
 at appilog.server.security.authentication.AbstractMamLoginAuthenticator.authenticate(AbstractMamLoginAuthenticator.java:26)
 at appilog.server.security.SecurityManagerImpl.authenticate(SecurityManagerImpl.java:104)
 at appilog.framework.shared.security.operation.SecurityOperationAuthenticate.doExecute(SecurityOperationAuthenticate.java:19)
 at appilog.framework.shared.security.operation.SecurityOperation.doExecute(SecurityOperation.java:22)
 at appilog.framework.shared.manage.operation.impl.AbstractMamOperation.commonExecute(AbstractMamOperation.java:30)
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:154)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:125)
 at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:344)

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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 11 of 16 (889 Views)

Re: bsm service health error

attached logs

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Honored Contributor
Sujith Kumar C.S
Posts: 868
Registered: ‎04-07-2010
Message 12 of 16 (879 Views)

Re: bsm service health error

Looking at the logs, it looks like LW-SSO synchronization issue with RTSM. Can you back up the existing init key under

 

Single-Sign mode configuration (Admin->Platform->Users and Permissions->Authentication Management->Configure->Single Sign-On) and modify it to something else.

 

Post back the results

 

--Sujith

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Trusted Contributor
patre_abhijeet
Posts: 226
Registered: ‎01-18-2012
Message 13 of 16 (873 Views)

Re: bsm service health error

Fhew.. While trying to simulate this issue in my lab, I ran into same issue and finding it difficult to fix it.

 

 

Regards,

Abhijeet
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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 14 of 16 (865 Views)

Re: bsm service health error

i tried reinstalling but still same issue

 

any idea on below error

 


2012-07-20 23:00:59,406 [main] (MBeanUtils.java:89) ERROR - Error invoking performing operation for Topaz:service=hac-service-manager url service:jmx:rmi:///jndi/rmi://localhost:29612/jmxrmi
java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is:
 java.net.SocketException: Connection reset

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Frequent Advisor
DannyWang
Posts: 52
Registered: ‎10-07-2010
Message 15 of 16 (863 Views)

Re: bsm service health error

You can try to go to

http://<DPS>:21212/jmx-console/HtmlAdaptor?action=inspectMBean&name=UCMDB:service=Security Services#changeIntegrationUserPassword

 

and change the password of bsm_odb_customer_1 user to the one your specified during installation.

 

Danny

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Honored Contributor
parkar
Posts: 2,294
Registered: ‎01-23-2010
Message 16 of 16 (850 Views)

Re: bsm service health error

I tried re-installing BSM but still it is giving problem. Few of the HAC services from DPS continuously starting & stopping.

Pl help to resolve this.

Attaching here topaz logs

 

Pl suggest

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
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