Re: Understanding different values in SLA calculation methods (129 Views)
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Visitor
Privva-2
Posts: 4
Registered: ‎03-12-2014
Message 1 of 5 (201 Views)

Understanding different values in SLA calculation methods

hello forum,

 

I need to understanding the different values used in SLA calculation.

 

In the same report with the same calendar and the same CIs,

 

"SLAs Summary - Service" has 99,002% of system availability in the 15*7 calendar .

 

In System Availability Service Level Over Time, there are always values larger then 99,880%.

 

Is should not be possible for the month value to be lower than 99,880 ??

 

Or should it. I'm thankful for explanation.

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HP Expert
Asaf Shechter
Posts: 1,224
Registered: ‎12-09-2008
Message 2 of 5 (172 Views)

Re: Understanding different values in SLA calculation methods

your question is not clear. please add screenshots if you can.

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Visitor
Privva-2
Posts: 4
Registered: ‎03-12-2014
Message 3 of 5 (165 Views)

Re: Understanding different values in SLA calculation methods

thanks, i'm adding screenshots. it show the values

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HP Expert
Asaf Shechter
Posts: 1,224
Registered: ‎12-09-2008
Message 4 of 5 (159 Views)

Re: Understanding different values in SLA calculation methods

please note that in SLM each tracking period is calculated individually, so "day" and "month" are calculated by themself so "month" for example is not the average of the "days" of the month.

in your case I see that you are missing 1 day of data. it is not clear if you had downtime at that day or something else. this can be the cause for the gap in results.

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Visitor
Privva-2
Posts: 4
Registered: ‎03-12-2014
Message 5 of 5 (129 Views)

Re: Understanding different values in SLA calculation methods

thanks asaf- i think I understand your comment but I no agreement:)


it's not allowed for us to have a report in which is reported with  SLA of 99% aggragated and which all days has values > 99,8.


My opinion, the medium value msut be > 99,8


thanks for your opinion

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