Re: Time based alert issue - BSM 9.22 (544 Views)
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Honored Contributor
Posts: 2,416
Registered: ‎01-23-2010
Message 1 of 11 (655 Views)

Time based alert issue - BSM 9.22

HI

 

We have set time based alert

 

Calculated for 15 mins and minimum with two transctions.

 

We want alert when both transactions are failed

 

Now challange is even if one transaction gets fails we are getting alert..What is the issue here

 

Attached here all settings

 

Pl suggest

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
HP Expert
Posts: 221
Registered: ‎05-17-2012
Message 2 of 11 (638 Views)

Re: Time based alert issue - BSM 9.22

Hi,

 

The alert is defined to fire if availability is less than 100 percent.

 

If 1 transaction fails, your availability is going to be less than 100 percent, so the alert fires.

 

You might want to consider changing the alert to fire on Transactions fail, with 2 out of 2.

 

Depending on if you want it to fail only if a specific transaction fails on both locations, then group by transaction, so each transaction is considered seperately (this assumes you are specifying 2 different transactions as well as 2 different locations.  It's kind of hard to tell from the screenshot).

 

 

Eric Shaffer

"HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution."
Honored Contributor
Posts: 2,416
Registered: ‎01-23-2010
Message 3 of 11 (620 Views)

Re: Time based alert issue - BSM 9.22

HI

 

If 1 transaction fails, your availability is going to be less than 100 percent, so the alert fires.

 

Parkar -> here we have kept condition availability less than 100% and minimum number of transactions 2

 

SO if 2 transactions failed it should through alert

 

Pl suggest

 

Yes we are running two transactions from two different locations respectivelly.

 

Frequency interval for both transactions running is 15 mins

 

 

Pl suggest how i can achieved this 

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Valued Contributor
Posts: 188
Registered: ‎06-16-2009
Message 4 of 11 (613 Views)

Re: Time based alert issue - BSM 9.22

Hi Prakar,

 

Change the setting "Trigger Condition - Send alert if availability is less than 50%". This will trigger alert only when two transactions fail.

 

In the case where availability is less than 100%, BSM will check for the availability for the past two previous transactions in the last 15 min. The moment is sees a failure it will be less than 100% for sure and it will alert.

 

If you change it to 50%, though one transactions failed, the other is working fine the availbility will be 50% and the alert will not be triggered. Further if it fails again then only the availability will be 0% (which is <50) and will alert.

 

Regards,

Nagendra Swamy. P

Honored Contributor
Posts: 2,416
Registered: ‎01-23-2010
Message 5 of 11 (608 Views)

Re: Time based alert issue - BSM 9.22

HI

 

 we have kept condition availability less than 100% and minimum number of transactions 2

 

SO i believe alert engine will check both the above condition but it is not happening ? Why

 

transactions are running 15 mins interval

 

BPM1 - transaction 1

BPM2 - transaction 2

 

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Valued Contributor
Posts: 188
Registered: ‎06-16-2009
Message 6 of 11 (605 Views)

Re: Time based alert issue - BSM 9.22

[ Edited ]

Hi

 

It is checking both the conditions.

 

BPM1 00:00hrs - Pass
BPM2 00:00hrs - Fail

Availability(<100%) - 50% which is less than 100% hence alert
Availability(<50%) -  50% not less than 50% hence no alert

 

BPM1 00:15hrs - Fail
BPM2 00:15hrs - Fail

Availability(<100%) - 0% which is less than 100% hence alert
Availability(<50%) -  0% less than 50% hence alert

 

This is how it works.

 

Regards,

Nagendra Swamy. P

Honored Contributor
Posts: 2,416
Registered: ‎01-23-2010
Message 7 of 11 (595 Views)

Re: Time based alert issue - BSM 9.22

so in which case minimum numbe of transactions 2 are checked ?

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
Valued Contributor
Posts: 188
Registered: ‎06-16-2009
Message 8 of 11 (590 Views)

Re: Time based alert issue - BSM 9.22

If two transactions are not considered then the availability will be either 100% or 0%, you are getting 50% because BSM is considering two transactions not one.

Occasional Contributor
Posts: 7
Registered: ‎07-06-2013
Message 9 of 11 (544 Views)

Re: Time based alert issue - BSM 9.22

Can any one respond ?

 

Does Group by option will work here ?

 

Regards

 

Honored Contributor
Posts: 2,416
Registered: ‎01-23-2010
Message 10 of 11 (523 Views)

Re: Time based alert issue - BSM 9.22

Hi Team

I am also facing the same


Is data grouping option does not work ?
Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
HP Expert
Posts: 221
Registered: ‎05-17-2012
Message 11 of 11 (514 Views)

Re: Time based alert issue - BSM 9.22

Hi,

 

What grouping does is treat each grouped entity in the application/profile as a unique alert.

 

For example:

 

You have an application with 2 transactions, A and B, and your define an alert as send an e-mail if 2 out of 2 fail.

 

If you don't group by transaction, an alert will be sent if both A and B fail once.

 

If you group by transaction, then an alert will only fire if A fails on 2 consecutive transactions or if B fails on 2 consecutive transactions.

 

So, if this is what the alert engine sees:

 

A - Fail

B - Fail

A - Pass

B - Fail

 

Without grouping by transaction, the alert will fire after the first B failure, with a cause of 2 out of 2 failures.

 

With grouping by transaction, the alert will only be fired after the second B failure, and it will say that the cause of the alert is that B failed 2 out of 2 times.

 

 

Eric  Shaffer

"HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution."
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