Re: TBEA doesn't fire action (252 Views)
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Frequent Advisor
Vanni Camassa
Posts: 64
Registered: ‎09-09-2009
Message 1 of 5 (278 Views)
Accepted Solution

TBEA doesn't fire action

Hi experts,

 

I created a TBEA (on a BSM 9.22 IP2 RHF6) that applies to not-closed events with specific severities and time received older than some time.

Filter works fine since I'm able to see events of interest using "find matching events" feature.

Action should be fired when filer is matched for one minute and it consists in changing lifecycle state to closed.

 

The problem is that it seems that action is not fired and events are not closed.

 

Any idea on how to investigate/solve?

 

Thanks a lot,

BR,

Vanni

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 2 of 5 (252 Views)

Re: TBEA doesn't fire action

hi,

Please share a document showing the TBEA with its details.

Note that actions require an (OM) agent to be installed, and will work only for new events.
Frequent Advisor
Vanni Camassa
Posts: 64
Registered: ‎09-09-2009
Message 3 of 5 (240 Views)

Re: TBEA doesn't fire action

Hi Patwest,

thank you for your reply.

 

Manual doesn't specify that TBEA works on new events only, but it is not a problem now.

 

Please, find the attached pdf for the TBEA description.

 

Many thanks,

Regards,

Vanni

 

Frequent Advisor
Vanni Camassa
Posts: 64
Registered: ‎09-09-2009
Message 4 of 5 (239 Views)

Re: TBEA doesn't fire action

Hi PatWest, all,

 

I found out the solution: TBEA takes a while to activate (I don't know how much time), so it needs some time to apply properly.


I wasn't able to find anything about that in the manual.

 

Many thanks for your help,

Kind regards,

Vanni

Frequent Advisor
Vanni Camassa
Posts: 64
Registered: ‎09-09-2009
Message 5 of 5 (228 Views)

Re: TBEA doesn't fire action

Hi,

I'm here again  :)

 

The previous one works fine because I was considering events younger than 5 minutes, and this was a mistake.

 

If I try to consider events with time received older than 5 minutes TBEA doesn't work fine and I'm not able to explain why.

 

Please find new attached pdf.

 

Many thanks,

Vanni

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