09-22-2011 10:48 AM
I have an instance of Sitescope v 11.10 which is using SSL. The behavior I am seeing is that when I click "generate" on a report the window appears and the URL it references is using 8889 but the page eventually times out.
Within the _masterConfig in persistency _httpSecurePort and _httpsActivePort are both set to 8889 and in GeneralDefaultPreferences_ httpSecurePort and _httpsActivePort are set to 8889. In the c:\sitescope\groups\master.config the _httpsActivePort and _httpSecurePort are both set to 8889.
09-22-2011 02:48 PM
On Sitescope 11 you should be using 8080, but if you have defined the port to 8889 there shouldn't be any issue, when you got a timeout when you create a report, is related to a huge information to laod by sitescope check the CPU usage of java in sitescope maybe your java process is restarting. in that case tune your server.
09-23-2011 08:01 AM
Thanks for the idea. However, even if I run a report on only one monitor I get the same behavior. Additionally, if I turn off SSL then reporting works. It really points to an issue with the classic UI and how it behaves when SSL is involved.
10-14-2011 12:25 PM
Can you tell me what portions you need to see? I would prefer not to post all our internal information. Below is the portion I think you're looking for
12-06-2011 09:52 AM
For anyone else who has encountered this issue below was the solution for me:
1- Stop the SiteScope service.
2- Create a copy for your groups and persistency folder and please paste out of your SiteScope folder.
3- Go to the SiteScope/groups folder and delete all the .dyn files that you have.
4- Start the SiteScope service.