Re: Sitescope is unable to Monitor Services of other VMs (339 Views)
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Regular Advisor
Binod_Kumar
Posts: 147
Registered: ‎06-04-2013
Message 1 of 5 (371 Views)
Accepted Solution

Sitescope is unable to Monitor Services of other VMs

Hi expert,

 

I am monitoring list of monitor on sitescope for different VMs.

 

All the monitor is working Fine, but the services is not monitoring for other VMs.

 

Message is Coming :- "Unavailable, Access is denied" for the services status.

 

Can you please help me to rectify this error.

 

Please find the attachment.

 

 

 

Thanks,

Binod

 

 

Thanks in advance


Regard,
Binod
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HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 2 of 5 (339 Views)

Re: Sitescope is unable to Monitor Services of other VMs

hi,

 

You would need to have a closer look at the ERROR.LOG and RUNMONITOR.LOG in the Sitescope\log directory, it should contain more information about the error.

 

secondly, I suggest to you look for keywords "Unavailable, Access is denied vmware" in our SSO portal:

 

http://support.openview.hp.com/selfsolve/documents

 

Choose "Sitescope" product and all versions. you will see a number of documents with VMware issues.

 

I'm adding an document for Sitescope and VMware, FYI.

 

hope this helps,

Patrick

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HP Expert
kenneth.gonzalez
Posts: 1,576
Registered: ‎04-28-2011
Message 3 of 5 (334 Views)

Re: Sitescope is unable to Monitor Services of other VMs

Are these other VMs outside domain of SiS server or are you suing local admin account in the remote definitions? if so, add next option to perfex in master.config:

_perfexOptions=-optionalSetupConnection
Kenneth Gonzalez
HP Support

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Regular Advisor
Binod_Kumar
Posts: 147
Registered: ‎06-04-2013
Message 4 of 5 (324 Views)

Re: Sitescope is unable to Monitor Services of other VMs

Hi ,

 

All the VMs in same domain in which sitescope is installed.

 

Another Question:-----

 

Can you please explain/give me the information about to fill the follow details on Sitescope Solution templates:

 

For Microsoft SQL server 2008 R2

            SQL_Instance_Name

            SQL_SERVER_LOGIN

            SQL_SERVER_PASSWORD

            SQL_SERVER_URL

            SQL_AGENT_SERVICE_NAME

            SQL_SERVER_SERVICE_NAME

 

 

 

For Oracle Database 9i and 10g and 11g

            DatabaseConnectionURL

            DatabaseDriver

            DatabasePassword

            DatabaseUserName

            OracleAlertLogPath

            OracleListnerLogPath

            OracleLogFileEncoding

 Thanks and regards,

Binod

 

 

Thanks in advance


Regard,
Binod
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HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 5 of 5 (316 Views)

Re: Sitescope is unable to Monitor Services of other VMs

hi,

 

Please open a new thread for a new discussion, to keep things separated.

 

If this thread can be closed, please do so, and rate the answers given.

 

Thanks for cooperation!

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