Sitescope 11.2 Service Monitor (648 Views)
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Occasional Contributor
Zack_Bumpers
Posts: 3
Registered: ‎02-08-2013
Message 1 of 7 (648 Views)

Sitescope 11.2 Service Monitor

Im having issues when trying to set up a service monitor on a windows server. The server shows a connection when added to the Remote Servers section, but when I run a test under Services Tool I get the following out put. I am able to log on to the server and start/stop services with the account that is being used. 

 

Successful local logon as domain\user id
Successful local logon as domain\user id
Successful local logon as domain\user id
ERROR: , Input/output error (5)

 

 

Any suggestions?

HP Expert
kenneth.gonzalez
Posts: 1,643
Registered: ‎04-28-2011
Message 2 of 7 (631 Views)

Re: Sitescope 11.2 Service Monitor

Are you using domain account in SiS server but local admin in remote server connection? If so add this to master.config _perfexOptions= entry and restart service: _perfexOptions=-optionalSetupConnection
Kenneth Gonzalez
HP Support

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Advisor
Mallesh123
Posts: 30
Registered: ‎08-29-2011
Message 3 of 7 (603 Views)

Re: Sitescope 11.2 Service Monitor

Thanks a lot for this information. It helped us a lot in resolving the issue.

Occasional Visitor
Caro_Paez
Posts: 1
Registered: ‎10-23-2013
Message 4 of 7 (480 Views)

Re: Sitescope 11.2 Service Monitor

Hi Kenneth

 

I have the same problem but I don't understand the suggestion.

 

My master.config has

_perfexOptions=-wrmUiTimeout 300

 

I must to chage to

_perfexOptions=-optionalSetupConnection

 

and then restart service??

 

Thanks for your help.

 

Carolina

HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 5 of 7 (471 Views)

Re: Sitescope 11.2 Service Monitor

hi Carolina,

 

These are indeed the steps you need to perform.

 

Hope this helps,
PatW

 

 

HP Expert
kenneth.gonzalez
Posts: 1,643
Registered: ‎04-28-2011
Message 6 of 7 (465 Views)

Re: Sitescope 11.2 Service Monitor

Hey Caro,

Change the entry as follows:

_perfexOptions=-wrmUiTimeout 300 -optionalSetupConnection
Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
Regular Visitor
sk157w
Posts: 1
Registered: ‎08-13-2012
Message 7 of 7 (48 Views)

Re: Sitescope 11.2 Service Monitor

Thank you,

 

I had the same issue for DB Server's service monitors. The services are available after making the updates as

_perfexOptions=-wrmUiTimeout 300 -optionalSetupConnection  in the master.config file and restarting Sitescope service.

 

(Sitescope 11.20 on Windows 2008 R2)

 

Thanks

-Shrikant...

 

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