04-03-2013 12:36 AM
I have an application with https interface which is necessary to monitor by RUM. I've imported SSL key on Probe as usual and got traffic in RUM. But there is high percent of errors on Decryption Failed (no handshake) about 60%.
After brief analysis it looks like the problem is RUM don't get traffic from Chrome browsers. I've made an experiment and it has confirmed that RUM Probe is not able to decrypt https traffic from clients with Chrome (and Chromium) browsers. I've tried with different probe versions (8.07, 9.21) and there are no differences.
Does anybody have the same problem? Are there any workarounds?
04-08-2013 11:57 PM
We've seen once a similar problem, that was caused by some of the browsers using a ZIP feature of SSL, that is not supported. We might have a patch to this problem, but I would like to make sure it's really it - would it be possible to record a PCAP file with Wireshark on client side and give us for analysis?
04-09-2013 12:55 AM
04-09-2013 04:57 AM
I've got an answer from HP Support. This is known problem in RUM. It's caused by SSL compression feature used in Chrome and Safari. They mentioned it would be fixed in 9.22