03-13-2012 12:46 AM
Use the Option ""send SNMP Trap" when creating BPM alerts then enter the IP address of the remedy server in BSM/BAC. Note that in remedy server, the BAC/BSM server should be mapped if this has to work. Also, in remedy the group where you want these events to come in should be created.
I assume that you are making use of SNMP trap alerts to create tickets in remedy.
03-13-2012 01:54 AM
If it is for ticketing ,
You can use msend utility (script) to create events in BMC event Manager(BEM ) and inturn create incidents in Remedy .
SNMP should be your last option for ticketing .
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03-18-2012 10:52 AM
How it works? any document?
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