09-13-2012 04:49 AM - last edited on 09-16-2012 10:30 PM by Maiko-I
Kindly I need your support on the following case problem
I have BSM 9.20 integrated with OMW 9.0, on the OMW I have deployed SNMP inspector policy on specific node so I have received SNMP traps with only critical severity on the OMW …. my problem is I don’t have any normal message from this SNMP policy to acknowledge/close the critical one …. On the BSM I need to assign KPI on this SNMP node so please help me to create indictor based on the event lifecycle not based on Event type indictor for critical and normal status to make the KPI normal after resolve or close the event… I mean that I need to fire the KPI when receive the critical event and rest the KPI when change the Event life cycle to resolved or close but also I don’t need unassigned and unresolved KPI’s .... this option has been found in the attached document but i need your support on how to create API to rest specific health indicator because the HP document doesn’t contain more details
P.S. This thread has been moved from ITRC HP Systems Insight Manager Forum to Application Perf Mgmt (BAC / BSM) Support and News Forum - HP Forums Moderator
09-17-2012 05:39 AM
please note that KPIs are calculated from HIs, which means that your events need to be mapped to HIs.
Unassigned and Unresolved KPIs can be removed by stopping the relevant KPI assignments in Service Health Admin.