Re: Report for just during normal business hours (334 Views)
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Honored Contributor
Posts: 1,122
Registered: ‎04-12-2007
Message 1 of 5 (352 Views)
Accepted Solution

Report for just during normal business hours

Within BSM I need to provide a availability report for just during normal business hours for Synthetic Transactions. Though I have daily reports that are set up for just normal business hours, I'm not sure how to get a report for the last 6 weeks, Mon-Fri from 7am to 5pm. Any suggestions?

 

Thanks,

 

David

Valued Contributor
Posts: 116
Registered: ‎11-20-2011
Message 2 of 5 (350 Views)

Re: Report for just during normal business hours

We do not support such report, this is not the first time tiem I hear thsi request.

The only way to get such data is using SLA platform which support such reports, and you can define different calanders according to your business hour.

 

 

Functional Architect
Honored Contributor
Posts: 1,122
Registered: ‎04-12-2007
Message 3 of 5 (341 Views)

Re: Report for just during normal business hours

I can put in an enhancement request if you think it has a chance of getting through?

 

David

Valued Contributor
Posts: 116
Registered: ‎11-20-2011
Message 4 of 5 (334 Views)

Re: Report for just during normal business hours

You can put an ER (mention the customer name), we already have such BTW.
Honestly - I don't see it happen in the next year, or next 1.5 year.
Functional Architect
HP Expert
Posts: 1,582
Registered: ‎12-09-2008
Message 5 of 5 (324 Views)

Re: Report for just during normal business hours

you can create Custom Query Builder report, and create filter on the time_stamp and with modulu (%) operator filter out samples which are not within the business hours.

this is your only option if you dont want to use SLM as Noam suggested.

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