Re: Report for just during normal business hours (310 Views)
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Honored Contributor
Posts: 1,094
Registered: ‎04-12-2007
Message 1 of 5 (328 Views)
Accepted Solution

Report for just during normal business hours

Within BSM I need to provide a availability report for just during normal business hours for Synthetic Transactions. Though I have daily reports that are set up for just normal business hours, I'm not sure how to get a report for the last 6 weeks, Mon-Fri from 7am to 5pm. Any suggestions?

 

Thanks,

 

David

Valued Contributor
Posts: 97
Registered: ‎11-20-2011
Message 2 of 5 (326 Views)

Re: Report for just during normal business hours

We do not support such report, this is not the first time tiem I hear thsi request.

The only way to get such data is using SLA platform which support such reports, and you can define different calanders according to your business hour.

 

 

Functional Architect
Honored Contributor
Posts: 1,094
Registered: ‎04-12-2007
Message 3 of 5 (317 Views)

Re: Report for just during normal business hours

I can put in an enhancement request if you think it has a chance of getting through?

 

David

Valued Contributor
Posts: 97
Registered: ‎11-20-2011
Message 4 of 5 (310 Views)

Re: Report for just during normal business hours

You can put an ER (mention the customer name), we already have such BTW.
Honestly - I don't see it happen in the next year, or next 1.5 year.
Functional Architect
HP Expert
Posts: 1,383
Registered: ‎12-09-2008
Message 5 of 5 (300 Views)

Re: Report for just during normal business hours

you can create Custom Query Builder report, and create filter on the time_stamp and with modulu (%) operator filter out samples which are not within the business hours.

this is your only option if you dont want to use SLM as Noam suggested.

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