Re: Report Manager - Export in PDF issue limited to 4 pages (630 Views)
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Frequent Advisor
twinge
Posts: 53
Registered: ‎06-25-2012
Message 1 of 12 (776 Views)

Report Manager - Export in PDF issue limited to 4 pages

Hi All, 

 

BMS 9.22 had an issue with the pdf engine (the report weren't correctly displayed). After installing BSM 9.23 this issue was solved but now the reports are not longer then 4 pages. We can export them and we can send them correctly, but this is related only to the first 4 pages. 

 

I didn't find any settings to change and I didn't changed any setting. Can someone here try to generate a big PDF report and see if he has the same issue?

 

Thanks and kind regards!

Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 2 of 12 (770 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Hi twinge,

I'm facing similar issue.

I've reported a case to HP Support. It's escalated to R & D now.

Regards,
Ashok
Frequent Advisor
twinge
Posts: 53
Registered: ‎06-25-2012
Message 3 of 12 (756 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Thanks for your quick reply. Let's see what happens!

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 4 of 12 (747 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Hi, Twinge, I suggest you report it in a case as well, referring to Ashoks case.

 

The more customer reports the same issue, the more chance there is to get it solved quickly.

Frequent Advisor
twinge
Posts: 53
Registered: ‎06-25-2012
Message 5 of 12 (738 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

OK, I have made it right now (Case ID: 4647400278)

box
Established Member
box
Posts: 1
Registered: ‎02-04-2014
Message 6 of 12 (701 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Hi PatWest,

 

Please share the QCCR for this issue.

 

Thanks in advance.

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 7 of 12 (674 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Hi Ashok, please can you give me the HP support case number? I would like to check the R&D case.

thank you.

PatW
Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 8 of 12 (672 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Hi Pat,

Case # 4647246476.

I've got a hot fix already. But didn't test yet.

Regards,
Ashok
Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 9 of 12 (662 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Hi Twinge,

HP Support provided a hot fix & workaround for this.

You can ask your support guy to refer to my support case # 4647246476 to get the fix.

Regards,
Ashok
Frequent Advisor
twinge
Posts: 53
Registered: ‎06-25-2012
Message 10 of 12 (659 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Thanks Ashok, I have made it right now. 

 

Will update this forum as soon as I have more information. 

 

Thanks and kind regards!

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 11 of 12 (652 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Thanks Ashok. 

 

For anyone who needs to report this, use suppor case id 

 

4647246476 or QCIM1I93743 in any new support case reporting this issue.

 

PatW

Frequent Advisor
twinge
Posts: 53
Registered: ‎06-25-2012
Message 12 of 12 (630 Views)

Re: Report Manager - Export in PDF issue limited to 4 pages

Just to inform that I got the fix and it works. 

It is just a jar file to change and some infrastructure settings.

 

Thanks all for the support and kind regards!

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