10-28-2013 11:47 AM
I am happy to update that recently we released 8 new best practices for BSM focusing on the key areas that were requested by customers.
Here is the list and the external links to download them from the SSO portal:
- End-to-End Service Monitoring and Event Management Best Practices - The goal of this document is to provide best practices for implementing smart end-to-end service monitoring solutions and an event management process to improve IT availability and performance. This document provides an overview of each product and the product's integrations. http://support.openview.hp.com/selfsolve/document/
- BPM Mobile Proactive Monitoring best practices - link to the blog about this best practices http://h30499.www3.hp.com/t5/Business-Service-Mana
- RTSM best practices - guidelines and recommendations around various RTSM related topics such as BSM-CMS sync, reconciliation, hierarchical and MOM deployments, global CI’s ID management, and many more. http://support.openview.hp.com/selfsolve/document/
- RUM for Citrix best practices - This document shows how to configure BSM to maximize the benefit from the data retrieved by RUM regarding Citrix applications. http://support.openview.hp.com/selfsolve/document/
- Deploying BSM on Virtual Platforms -The attached document describes best practices for deploying BSM and its data collectors on virtual platforms. http://support.openview.hp.com/selfsolve/document/
- APM virtualization benchmarked - This guide describes performance tests that have been conducted in HP performance labs for BSM 9.22 APM Basic and APM Advanced Certified Deployment models. http://support.openview.hp.com/selfsolve/document/
- BSM high availability fine tuning - http://support.openview.hp.com/selfsolve/document/
- BSM Service Health Best Practices - will be on SSO in few days.
Here are more details about the content of these Best Practices:
HP Business Service Management (BSM) is a suite of software that acts as a performance
dashboard to present a comprehensive view of the network, software and system operations of
a corporate data centre. This software can include:
- Applications Performance Management – software designed to keep your business
healthy by monitoring applications across traditional, mobile, virtual and cloud
environments. It provides insight into every transaction, for quick resolution of application
issues, and helps reduce costs by giving you a common tool for pre-production and
production. Application Performance Management improves application performance by
monitoring end-user experience and aligning IT performance with business goals.
Detailed diagnostics and real-time topology-based analytics improve application quality.
- Operations Management i - universal event-correlation software for diverse IT domains.
Via the HP Run-time Service Model (RTSM), OMi uses IT topology to automatically
correlate related events for quicker and easier root-cause identification—essential in
today’s complex virtualized and cloud environments—and for heightened efficiency of
ITIL event and incident management.
- Network Node Manager i - provides powerful capabilities to enable your network
operations team to efficiently manage a network of any size, reduce the business risk of
downtime, and increase network service levels. NNMI is the one solution for managing
fault, availability, performance and advanced network services for your physical,
virtualized, hybrid, and cloud network environments.
HP BSM uses a number of data collectors to aggregate and report on the performance of a
data center. Data collectors that are optional to HP BSM, but cannot be run without HP BSM
- HP Business Process Monitor (BPM)
- HP Real User Monitor (RUM)
- HP Transaction Vision (TV)
- HP BSM Connector
Data collectors that can integrate with HP BSM, but can also be run independently include:
- HP SiteScope
- HP Operations Manager (integrates via Operations Manager i)
- HP Network Node Manager (integrates via Network Node Manager i)
- HP Diagnostics
- End-to-End Service Monitoring and Event Management Best Practices: The goal of this document is to provide best practices for implementing smart end-to-end service
monitoring solutions and an event management process to improve IT availability and performance.
This document provides an overview of each product and the product's integrations. Additional
information for each product is referenced in each section.
How This Guide is Organized
This guide contains the following parts:
Part I: End-to-End Service Monitoring in the IT Environment
Defines the end-to-end service monitoring deployment and implementation to ensure adherence to
the level agreed upon by the service provider and the service consumer
Part II: Event Management
Defines the best practice for implementing an event management process
Who Should Read This Guide
This guide provides the guidelines and recommendations for planning and implementing end-to-end
service monitoring and executing an event management process follow-up.
This guide is intended for:
- Internal HP field personnel
- Anyone responsible for planning and implementing an end-to-end service monitoring solution
The information in this guide may duplicate information available in other Best Practices
documentation, but is provided here for convenience.
- BPM Mobile Proactive Monitoring best practices: Business Process Monitor (BPM) runs scripts that are recorded by Virtual User Generator (VuGen).
This document provides best practices for using VuGen to record mobile native applications for
BPM. The document provides general best practices, as well as explanations about a number of
emulators. The document also provides a brief description of how to record scripts using the Mobile
True client protocol.
A mobile app (HTTP/HTML) is a protocol that enables you to develop scripts using mobile devices
or device emulators that communicate with servers over HTTP. You can record network traffic to a
capture file (PCAP file) and create a VuGen script, or you can use a mobile emulator on your VuGen
machine to develop scripts.
Mobile emulators are available for free on the web. You must install the correct emulator version
that is supported by your application, and meet the system requirements for each emulator software
- RTSM best practices - The goal of this document is to provide best practices for integrating the HP BSM Run-time Service Model (RTSM) with other products, or with other BSM deployments. It describes synchronizing the RTSM with an external Configuration Management Database (CMDB), or with another RTSM. This document does not explain the basic concepts, or provide detailed information for each data synchronization or other integration flows. We recommend that you use the Data Flow Management Guide, available as part of the HP BSM Help, for more detailed information.
- RUM for Citrix best practices - Scope and Motivation In BSM 9.x, Real User Monitor (RUM) is increasingly used to monitor Citrix environments. This document shows how to configure BSM so that you can maximize the benefit from the data retrieved by RUM regarding your Citrix application.
- Deploying BSM on Virtual Platforms - HP BSM can be installed on either physical or virtual servers. There are, however some best practices that need to be adhered to if this software is going to be successfully installed in a virtual environment. A list of supported virtual environments and a best practices section follows.
- BSM and each of its data collectors run as high performance software. Typically, each software application is designed to run as the sole or the primary software application on a physical server, with immediate and uninterrupted access to all of the servers’ physical resources.
- APM virtualization benchmarked - This guide describes performance tests that have been conducted in HP performance labs for BSM 9.22 APM Basic and APM Advanced Certified Deployment models. The results of these tests are affected by many factors. We have tried to include all relevant factors that lead to the results published in these tests. However, if some of the factors in your environment differ from what has been tested in HP labs, the outcome can vary from what is published in this document. If your performance is unexpectedly worse than expected based on what is published in this document, we recommend that you contact HP Software Support.
- BSM high availability fine tuning - The BSM Installation Guide contains a section on High Availability (HA) for BSM. We recommend that you follow the guidelines described in that document as the best practice for working with BSM. However, if you need to shorten the duration of the failover process, this document describes how to fine-tune BSM high availability settings.For a detailed overview of high availability, refer to the BSM Installation Guide.