RUM_RTSM password Issue (370 Views)
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Frequent Advisor
WW618208
Posts: 59
Registered: ‎07-04-2011
Message 1 of 5 (370 Views)

RUM_RTSM password Issue

Hi Team,

 

We have RUM Enine 9.22 has been installed on windows platform and integrated with HP BSM 9.22 running on windows plat form.

RUM Engine and HP BSM integration was successful.But in the RUM Engine-System Health - we found RUM Engine showing critical and when fruther drilled down ---- topology engine--- connection to RTSM was critical.

When checked in the BSM connection setting on rum engine found that the password was incorrect.

We followed the process to RUM integration password and it started working

But the isseu here for every day we face the same issue and connection to the RTSM is failed showing password incorrect and the we have not any new password.

 

Could somebody let us know how override the issue.

 

Thanks
Kamal

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HP Expert
PatWest
Posts: 831
Registered: ‎03-06-2008
Message 2 of 5 (358 Views)

Re: RUM_RTSM password Issue

hi,

 



RUM installations have 3 passwords:

1. RUM web-console. This password is only for RUM webconsole without integration.
(you can verify the password by connecting  http://localhost:8180)

2. RUM JMX + BSM reports (such as session details report)
(verify password by connecting  http://localhost:8180/jmx-console)

3. RUM connection to CMDB (rum_integration user) used to connect to CMDB.
(here, verify the password by check topology engine log file – see there are no connectivity problems)

Your problem may be with #3.  Check the topology log file.

 

Hope this helps,
PatW

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Frequent Advisor
WW618208
Posts: 59
Registered: ‎07-04-2011
Message 3 of 5 (349 Views)

Re: RUM_RTSM password Issue

Hi Pat,

 

Thanks for the input. I found authentication failed errors. Find the below logs from topology engine. Please suggest how to fix this issue as we have already set for 2 times and the issue is repeating.

 

 

 

aused by: java.util.concurrent.ExecutionException: com.hp.ucmdb.api.InvalidCredentialsException: Authentication failed
 at java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:262)
 at java.util.concurrent.FutureTask.get(FutureTask.java:119)
 at com.mercury.rum.engine.topologyengine.resolving.CMDBProxy.executeWithTimeout(CMDBProxy.java:85)
 ... 20 more
Caused by: com.hp.ucmdb.api.InvalidCredentialsException: Authentication failed
 at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:154)
 at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.authenticate(HttpRequestSubmitter.java:95)
 at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:151)
 at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:68)
 at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:64)
 at com.hp.ucmdb.api.client.AbstractRequestSubmitter.submitRequest(AbstractRequestSubmitter.java:38)
 at com.hp.ucmdb.api.client.AbstractRequestSubmitter.submitRequest(AbstractRequestSubmitter.java:23)
 at com.hp.ucmdb.api.client.UcmdbServiceImpl.submitRequest(UcmdbServiceImpl.java:247)
 at com.hp.ucmdb.api.client.AbstractService.submitRequest(AbstractService.java:19)
 at com.hp.ucmdb.api.client.topology.TopologyQueryServiceImpl.executeQuery(TopologyQueryServiceImpl.java:94)
 at com.hp.ucmdb.api.client.topology.TopologyQueryServiceImpl.executeQuery(TopologyQueryServiceImpl.java:83)
 at com.hp.ucmdb.api.client.topology.TopologyQueryServiceImpl.executeQuery(TopologyQueryServiceImpl.java:100)
 at com.mercury.rum.engine.topologyengine.resolving.CMDBHelper.getSubnets(CMDBHelper.java:151)
 at com.mercury.rum.engine.topologyengine.resolving.CMDBProxy$2.call(CMDBProxy.java:58)
 at com.mercury.rum.engine.topologyengine.resolving.CMDBProxy$2.call(CMDBProxy.java:55)
 at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
 at java.util.concurrent.FutureTask.run(FutureTask.java:166)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 at java.lang.Thread.run(Thread.java:722)
2013-10-23 06:37:31,078 [pool-11-thread-2118] (CMDBHelper.java:737) ERROR - com.hp.ucmdb.api.InvalidCredentialsException: Authentication failed
2013-10-23 06:42:16,564 [pool-11-thread-2119] (CMDBHelper.java:737) ERROR - com.hp.ucmdb.api.InvalidCredentialsException: Authentication failed
2013-10-23 06:42:53,178 [Timer-21] (CmdbResolver.java:338) ERROR - SoftwareElementCmdbResolver: error while resolving objects:
com.mercury.rum.engine.topologyengine.resolving.CMDBException: java.util.concurrent.ExecutionException: com.hp.ucmdb.api.InvalidCredentialsException: Authentication failed
 at com.mercury.rum.engine.topologyengine.resolving.CMDBProxy.executeWithTimeout(CMDBProxy.java:87)

 

Thanks

Kamal

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HP Expert
PatWest
Posts: 831
Registered: ‎03-06-2008
Message 4 of 5 (341 Views)

Re: RUM_RTSM password Issue

My next suggestion would be to open a support case on this....

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Frequent Visitor
RakeshVenkat
Posts: 4
Registered: ‎11-07-2013
Message 5 of 5 (317 Views)

Re: RUM_RTSM password Issue

Hi,

Try to reset the RTSM_RUM Password with the below link,

http://<BSM DPS machine>:21212/jmx-console/HtmlAdaptor?action=inspectMBean&name=UCMDB:service=Security Services#changeIntegrationUserPassword

Regards
N V Rakesh
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