RUM 8.04 unable to get End User IPs correct (447 Views)
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Occasional Advisor
ssnanda
Posts: 17
Registered: ‎02-25-2009
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RUM 8.04 unable to get End User IPs correct

Our Configuration

BAC 8.04

RUM 8.04

RUM Probe behind Cisco Load Balancers.

 

Load Balancers are using x-forwarded-for as the header which contains the client-ip. 

 

According to RUM Administration documentation RUM looks at x-forward-for as the header to get client ip. It could be a typo.

 

If it's really looking at x-forward-for as the header for client ip we tried to override it by following instruction from RUM Guide and made the following change without any luck.

 

***************************************

 

To change the header used by the HP Real User Monitor probe when
locating client IP addresses:
1 In the <HP Real User Monitor root directory>\conf\
configurationmanager\Beatbox_Default_Const_Configuration.xml file on
the HP Real User Monitor engine, under the [global] section, add the
following line:
forwarded_for_header <HEADER_NAME>
where <HEADER_NAME> is the name of the new header to use for locating
client IP addresses.
2 In the Real User Monitor engine Web console, synchronize configuration
data by selecting Tools > Monitoring Configuration Data > Sync All
Configuration.

 

To change the header used by the HP Real User Monitor probe whenlocating client IP addresses:

1 In the <HP Real User Monitor root directory>\conf\configurationmanager\Beatbox_Default_Const_Configuration.xml file onthe HP Real User Monitor engine, under the [global] section, add thefollowing line:

forwarded_for_header x-forwarded-for

where <HEADER_NAME> is the name of the new header to use for locatingclient IP addresses.

 

2 In the Real User Monitor engine Web console, synchronize configurationdata by selecting Tools > Monitoring Configuration Data > Sync AllConfiguration.
***************************************

 

But this change didn't do any good. Please help us to figure out as to what else can be done to fix this issue.

 

Thanks

Sandip Nanda

 

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