Oprations Management console gives an error as "Zero Sized Reply " (450 Views)
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Occasional Advisor
bidhanmohanty
Posts: 12
Registered: ‎10-23-2012
Message 1 of 8 (450 Views)
Accepted Solution

Oprations Management console gives an error as "Zero Sized Reply "

Hi All,

 

There is an issue with BSM 9.22. While accessing Application->Oprations Mangement it throws an error message as

"Zero Sized Reply ". The event browser console is not opening. I have attached screen shot for your reference. Can you please help on this.

 

Regards

Bidhan

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HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 2 of 8 (433 Views)

Re: Oprations Management console gives an error as "Zero Sized Reply "

The screenshot is missing...

 

Please clear the browser cache, update the java client (if your version is out of data) , and the the flash player.

 

Also try to reproduce this with a different browser.

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Occasional Advisor
bidhanmohanty
Posts: 12
Registered: ‎10-23-2012
Message 3 of 8 (405 Views)

Re: Oprations Management console gives an error as "Zero Sized Reply "

Hi PatWest,

 

Thanks for the response. As suggested I have cleared tha cache,upgrade the java and restart both Gateway servers and Data Processing Servers . However, after doing that an new error was encountered while navigationg HP-OMI. The error is as " HTTP Status 404 - /opr-web/OprDefaultEntryPoint.jsp". I have attached screen shot for your reference.

 

 

Regards

Bidhan

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Occasional Advisor
bidhanmohanty
Posts: 12
Registered: ‎10-23-2012
Message 4 of 8 (403 Views)

Re: Oprations Management console gives an error as "Zero Sized Reply "

Oprations Management Error.png

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HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 5 of 8 (384 Views)

Re: Oprations Management console gives an error as "Zero Sized Reply "


I have two action plans here, please try them.

1. Stop BSM

2. Move ..HPBSM\log to a different location

3. Start BSM

Plan #2:
 

1. Stop the Gateway server (and stop IIS if you use it)

2. Run the following command

\opr\bin\opr-gateway-configuration -setup omi

3. (start IIS) and restart the GW server.

 

let me know how this goed.

 

PatW

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Occasional Advisor
bidhanmohanty
Posts: 12
Registered: ‎10-23-2012
Message 6 of 8 (371 Views)

Re: Oprations Management console gives an error as "Zero Sized Reply "

Hi Patwest,

 

Thanks for the response.

 

I have tried to execute the suggested solution. However,the issue persists. After thorough investigation, I found that ALL_EVENt table in the management schema is not accessible as it was blocked by some query. I killed the session and then restart the MecuryAs services in both gateway and DPS services. Now  operational console is accessible. I am not very sure about the root cause of this issue. Thanks for the valuable input.

 

 

Regards

Bidhan

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Honored Contributor
Ram_21
Posts: 3,641
Registered: ‎04-30-2003
Message 7 of 8 (309 Views)

Re: Oprations Management console gives an error as "Zero Sized Reply "

Hello

 

I am seeing the same issue in BSM 9.23 on Windows with Oracle database. Trying the steps already suggested here does not help. Does anyone have another suggestions that I could try?

 

Thanks for your help.

Regards
Ram

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HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 8 of 8 (299 Views)

Re: Oprations Management console gives an error as "Zero Sized Reply "

Ram, i suggest to start a new thread.

 

BTW did you try to clear the BSM caches, and re-run the BSM configuration wizard to valiate once again the requried DB connections ?

 

http://support.openview.hp.com/selfsolve/document/KM187292

 

 

  1. Stop BAC / BSM, making sure there are no Topaz processes left, and stop the IIS service, IIS admin service, and WWW publishing service.
  2. Go to %HPBAC_HOME%/EJBContainer/server/mercury/tmp/deploy, and delete its contents.
  3. Go to %HPBAC_HOME%/EJBContainer/server/mercury/tmp/sessions, and delete its contents.
  4. Go to %HPBAC_HOME%/EJBContainer/server/mercury/work, and delete its contents.
  5. Start the IIS service and BAC / BSM.
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