Missing icons and graphics in PDF Reports (240 Views)
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Frequent Advisor
twinge
Posts: 53
Registered: ‎06-25-2012
Message 1 of 2 (240 Views)

Missing icons and graphics in PDF Reports

Hi All, 

 

we have already solved the issue with the PDF Reports limited to 4 Pages (BSM 9.23). 

There is an hot fix provided by R&D (change the uiinfra.jar file and the PDF engine from PD4ML to IceBrowser).

Now all reports are complete but they miss icons and graphics. You see below how they look like. Any suggestion/advice/idea?

 

pdf.jpg 

Thanks and kind regards!

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 2 of 2 (205 Views)

Re: Missing icons and graphics in PDF Reports

hi,

 

If you receive a hotfix (I assume you had a support case open for it?) and it break some other component, here's what you need to do:

 

1. Open a new support case

2. Quote your old support case or

http://support.openview.hp.com/selfsolve/document/LID/QCCR1I94259

3. Explain the issue as you outlined in this post.

 

Typically, all issues related to hotfixes should be treated in support cases.

 

good luck,

PatW

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