09-10-2013 06:06 AM
When you have your alert configured to generate events for them, it's possible to have a sound notifications for new events. See the option in Infrastructure Settings > Operations Management :
Operations Management - User Interface Settings
Sound Notification for New Events Play sound notification for new events. When loading an event browser, this setting is used unless the user has defined alternative behavior in the browser options.
09-10-2013 06:35 AM
i would recommend to set up a customized 360 dashboard. for example you can setup a 360 view with filters which will only display CIs which have s specifc status (in your case Critical). assuming normal opperations your 360 dashboard will be emtpy. as soon as an event gets assigned to a CI you will see the KPI Unassigned Event go red which will give your CI a Ciritcal status which will make it show up in the 360 view.
in general i think this is a very good way to build a view which will only show relevant data in BSM
09-10-2013 07:07 PM
Thanks All, I've tried the sound optiona and also the 360 view but the request is still to have a pop-up when a new event comes in I guess this is not possible.