01-07-2014 12:21 AM
We have two identical SiteScope server, they are installed in the same directory and the server properties are also same. We have applied failover license on the failover sis. Both the Sitescopes have been upgraded from 11.20 to 11.23 using patch SIS_00274.
When we try to do the failover, we get an error for handshake. We tried both, port 8080 and 8888. Both give error.
Kinldy find the attached screenshots.
01-07-2014 05:42 AM
I saw that in one sever you are using HTTP and in other don´t, is the failover server configured in the same way?
The issue started after applied the patch? Were those servers working fine on SiS 11.20?
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01-08-2014 05:13 AM - edited 01-08-2014 05:21 AM
Not much experience with this particular aspect of Sitescope, but I'm guessing that your primary Sitescope isn't listening on HTTPS.
You should be able to test this by trying to access https://IP_or_hostname_of_your_primary_Sitescope:8080/SiteScope/services/APIHighAvailabilityImpl?W
If that doesn't work, try this:
Just to be absolutely sure if your primary Sitescope is listening on HTTPS or not, try the following from a commandline (you'll need to have telnet client installed in order for the command to work):
telnet IP_or_hostname_of_your_primary_Sitescope 443
What you'll see if it's listening on HTTPS is for the screen to essentially go blank. If it just hangs for a bit and comes back with an unable to connect message, your primary Sitescope is not listening on HTTPS.
In order to resolve, either untick the "Secure connection" option in your high availability settings, or enable HTTPS on your primary Sitescope. Could be that you had it on HTTPS pre-upgrade, but that it's now listening on HTTP only. Either that, or there's a problem with your SSL certificates between your primary and failover Sitescopes.
Again, I do not have much experience with SSL and Sitescope, but pretty sure there must be a section on SSL and failover in one or more of the Sitescope documents (I'll try to see if we can narrow down anything documentation wise).
EDIT: Forgot to add, in our case the port is definitely 8080 and not 8888.
EDIT #2: Looks like you'll need to go over the "Configuring SiteScope to Use SSL" section in the Sitescope deployment guide. From the looks of things, you'll need to do this on BOTH your primary and failover Sitescopes in order to use SSL on both.
It also looks like some of these SSL settings do get lost when upgrading Sitescope (at least from 11.21 to 11.22, likely the same case when upgrading from 11.20 to 11.23).
01-08-2014 06:20 AM
In General Preferences>LW SSO Settings copy the key and paste in HA if you have missed that step.
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