Re: HP BSM 9.20 installation error (583 Views)
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Frequent Advisor
vshivanna
Posts: 114
Registered: ‎12-17-2012
Message 1 of 10 (692 Views)

HP BSM 9.20 installation error

Hi All,

 

I am getting an error with installation of HP BSM 9.20 . I had recently uninstalled BSM 9.20 and cleaned by all the files and also the registry entries of hp bsm.

 

now when i try to install a fresh , i m getting the following error.

 

Load Reserved Ports Keys to Registry

Finalize action for com.hp.ov.installer.ovapp.core.ActionRunner@b8460f

The system cannot find the path specified.

"INFO: (C:\Users\xxx\AppData\Local\Temp\HPBsm\RunReservedPorts.bat) Loading Reserved Ports Keys to Registry"

"INFO: (C:\Users\xxx\AppData\Local\Temp\HPBsm\RunReservedPorts.bat) Selected Installation Directory: D:\HPBSM\"

"INFO: (C:\Users\xxx\AppData\Local\Temp\HPBsm\RunReservedPorts.bat) TOPAZ_HOME set to: D:\HPBSM"

ERROR: Load Reserved Ports Keys to Registry failed

 

 

Can anyone help me with this issue.

 

Regards,

 

Valued Contributor
sumit_kumar
Posts: 219
Registered: ‎07-18-2012
Message 2 of 10 (686 Views)

Re: HP BSM 9.20 installation error

Hi,

which OS you are using for HPBSM?can you give me the error snapshot during the installation ?

And before the fresh installation-
1. remove HPBSM folder
2. remove the temp files
3. remove the registry entry which is related to HPBSM( take the backup first)
4. try Microsoft cleanup utility to remove the BSM components.

Regards,
Sumit Kumar
Regards,
Sumit Kumar
Frequent Advisor
vshivanna
Posts: 114
Registered: ‎12-17-2012
Message 3 of 10 (682 Views)

Re: HP BSM 9.20 installation error

Hi Sumit,

 

Thanks for the reply .


Ths OS is windows 2008 R2. I have done all the points you have noted , but still no luck :(

Valued Contributor
sumit_kumar
Posts: 219
Registered: ‎07-18-2012
Message 4 of 10 (676 Views)

Re: HP BSM 9.20 installation error

Hi,

Please give the error snapshot during the installation. have you try Micorsoft Cleanup utility? and also please reboot the server after uninstall the BSM.
Regards,
Sumit Kumar
Frequent Advisor
vshivanna
Posts: 114
Registered: ‎12-17-2012
Message 5 of 10 (644 Views)

Re: HP BSM 9.20 installation error

Hi Sumit,

 

Error screenshot attached

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 6 of 10 (629 Views)

Re: HP BSM 9.20 installation error

Try running the RunReservedPorts as Administrator (and not an equivalent of this user) to see if this is a user problem or other issue.

Frequent Advisor
vshivanna
Posts: 114
Registered: ‎12-17-2012
Message 7 of 10 (617 Views)

Re: HP BSM 9.20 installation error

Hi,

 

Thanks for the reply

 

Earlier I had used the same account to install BSM and it had worked fine. this is a reinstallation on same server.

 

could it still be user issue ?

 

Regards,

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 8 of 10 (600 Views)

Re: HP BSM 9.20 installation error

If you have the possibility to re-image the system (in case it's a Vmware system) please try this.
Frequent Advisor
vshivanna
Posts: 114
Registered: ‎12-17-2012
Message 9 of 10 (583 Views)

Re: HP BSM 9.20 installation error

Hi Patwest,

 

I tried running the runreservedports.bat file maually. The output of the same is as below.

 

"INFO: (C:\Users\ddd\AppData\Local\Temp\HPBsm\RunReservedPorts.bat) Loading Reserved Ports Keys to Registry"

"INFO: (C:\Users\ddd\AppData\Local\Temp\HPBsm\RunReservedPorts.bat) Selected Installation Directory: D:\HPBSM\"

"INFO: (C:\Users\ddd\AppData\Local\Temp\HPBsm\RunReservedPorts.bat) TOPAZ_HOME set to: D:\HPBSM"

error  : Path not found

 

 

As I investigate the last line in the batch file is the one which actually loads the ports ont to registry which actually calls a batch file and that batch file is not found in the path specified that is D:\HPBSM.

 

The batch files are not opied to the specified path.

 

Could it really be the user access issue or something else ? Can you please help me know what could possibly be the exact issue ?

 

Thanks in advance!

HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 10 of 10 (571 Views)

Re: HP BSM 9.20 installation error

hi,

Please upload your "unreservedports.bat" here and i will compare it with one of my test system.

thanks,
PatW
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