Re: EUM tabs missing (907 Views)
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Advisor
Posts: 37
Registered: ‎04-06-2012
Message 1 of 15 (1,044 Views)
Accepted Solution

EUM tabs missing

Hi All,

 

I have installed BSM 9.10 on windows .

 

Everything is fine .. I can able to see the license for OMi , EUM ...

 

In Applications > EUM > only two tabs are there -- Status reports and Alerts. Others are missing.

 

I tried to upload the xml pages from JMX console.but still I am unable to see the tabs  .

 

Please help to solve this issue.

Trusted Contributor
Posts: 226
Registered: ‎01-18-2012
Message 2 of 15 (1,034 Views)

Re: EUM tabs missing

Hello,

 

Please follow the below steps and let us know if it fixes your issue or not.

 

Open the following directory: <Gateway Server root directory>\conf\uimashup\import. This contains two directories: \loaded, and \toload.

 

Copy the contents of the \loaded directory into the \toload directory.
Restart BSM.

Regards,

Abhijeet
Advisor
Posts: 37
Registered: ‎04-06-2012
Message 3 of 15 (1,025 Views)

Re: EUM tabs missing

Hi Abhijeet,

We tried that , but not able to see the tabs.
Trusted Contributor
Posts: 226
Registered: ‎01-18-2012
Message 4 of 15 (1,021 Views)

Re: EUM tabs missing

Hello,

 

Could you please let us know what all files are available in \toload and \loaded directory.

 

Share the screenshots if possible.

Regards,

Abhijeet
Advisor
Posts: 37
Registered: ‎04-06-2012
Message 5 of 15 (1,011 Views)

Re: EUM tabs missing

Hi Abhijeet,

 

Please find attached snapshots of the files available in Loaded Folder.

 

Regards,

Nil

Frequent Advisor
Posts: 52
Registered: ‎10-07-2010
Message 6 of 15 (1,001 Views)

Re: EUM tabs missing

Advisor
Posts: 37
Registered: ‎04-06-2012
Message 7 of 15 (996 Views)

Re: EUM tabs missing

We tried the same also but no result.

Trusted Contributor
Posts: 226
Registered: ‎01-18-2012
Message 8 of 15 (993 Views)

Re: EUM tabs missing

hello,

Did you follow the below steps ? If not, please try it now and revert.

Goto <GW_Machine>\HPBSM\conf\uimashup\import
- Delete the “toload” folder
- Look inside the “loaded” folder, make sure that Pages and Components folders contain the missing UIM content
  (for example: OMi, dashboard, eum, etc.). If not, you can bring it from another BSM9 instance.
- In the “errors” folder you will find the content which wasn’t deployed (from some reason…).
- Rename the “loaded” folder to: “toload”
- Go to the Gateway JMX Console http://<GW_server>:8080/jmx-console
   Foundations
    service=UIMDataLoader
  Invoke
   boolean loadAllData() with customerId 1
- Verify that the “loaded” folder was created correctly with all the missing data
- Logout and login to BSM and validate the missing content is now available
 
In some cases it's required to clean the UIM tables in the Management database prior to this procedure
- from the management database
   select customer_id, unique_id, count(*) from uim_pages group by customer_id, unique_id having count(*) > 1
   select customer_id, unique_id, count(*) from uim_comp_definitions group by customer_id, unique_id having count(*) > 1
- if one of the queries return data, then delete the redundant ones and rerun the upload

Regards,

Abhijeet
Advisor
Posts: 37
Registered: ‎04-06-2012
Message 9 of 15 (958 Views)

Re: EUM tabs missing

Hi Abhijeet,

Thanks for your suggestion.

We tried this, but still got some errors. Few pages are not loading.

Still the tabs are not appearing under Application --> EUM

Regards,
Nil
Valued Contributor
Posts: 130
Registered: ‎06-13-2012
Message 10 of 15 (955 Views)

Re: EUM tabs missing

Hi Abhijeet,

Does this process of updating the toload & loaded folders require down time in BAC/BSM?

Does invoking a particular value in JMX Console require a service restart of BAC?

Regards,
Ashok
Valued Contributor
Posts: 67
Registered: ‎05-05-2010
Message 11 of 15 (946 Views)

Re: EUM tabs missing

Hi,

 

Are you missing the utilities tab and analysis report? I think you might need to configure a profile DB and get some data untill these are seen but I might be wrong.

 

Trusted Contributor
Posts: 226
Registered: ‎01-18-2012
Message 12 of 15 (927 Views)

Re: EUM tabs missing

Dear Ashok,

 

This steps does not require any downtime, you just to logout from the current session of BSM and relogin for the changes to take effect.

 

 

Regards,

Abhijeet
Honored Contributor
Posts: 882
Registered: ‎04-07-2010
Message 13 of 15 (925 Views)

Re: EUM tabs missing

Not necessarily Ashok. I hope you followed the steps suggested by Abhijeet before.

 

-      Access the BSM Gateway machine

  • Go to “C:\HPBSM\conf\uimashup\import\loaded\”
    • Copy all the content here – “Components”, “Events” and “Pages”
  • Go to “C:\HPBSM\conf\uimashup\import\toload\”
    • Paste the three directories you copied from “loaded” dir. Overwrite all the existing files.
  • Now open the following link:
  • Logout from BSM and login again

-Sujith

Close the thread if your issue is resolved to make the thread meaningful and complete. Do show gratitude to people who helped you by assigning points.
HP Expert
Posts: 1,534
Registered: ‎12-09-2008
Message 14 of 15 (907 Views)

Re: EUM tabs missing

the steps suggested above are NOT relevant. they are relevant only for MyBSM missing pages.
You will have the EUM tabs when you will have at least 1 application monitored by BPM/RUM.
Frequent Advisor
Posts: 65
Registered: ‎04-27-2009
Message 15 of 15 (798 Views)

Re: EUM tabs missing

So on the Site Map & the MyBSM pages missing stuff like "Transaction Management, End User Management.  What do you do about those?

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