Re: EUM tabs missing (955 Views)
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Advisor
xnilmon
Posts: 37
Registered: ‎04-06-2012
Message 1 of 15 (998 Views)
Accepted Solution

EUM tabs missing

Hi All,

 

I have installed BSM 9.10 on windows .

 

Everything is fine .. I can able to see the license for OMi , EUM ...

 

In Applications > EUM > only two tabs are there -- Status reports and Alerts. Others are missing.

 

I tried to upload the xml pages from JMX console.but still I am unable to see the tabs  .

 

Please help to solve this issue.

Trusted Contributor
patre_abhijeet
Posts: 226
Registered: ‎01-18-2012
Message 2 of 15 (988 Views)

Re: EUM tabs missing

Hello,

 

Please follow the below steps and let us know if it fixes your issue or not.

 

Open the following directory: <Gateway Server root directory>\conf\uimashup\import. This contains two directories: \loaded, and \toload.

 

Copy the contents of the \loaded directory into the \toload directory.
Restart BSM.

Regards,

Abhijeet
Advisor
xnilmon
Posts: 37
Registered: ‎04-06-2012
Message 3 of 15 (979 Views)

Re: EUM tabs missing

Hi Abhijeet,

We tried that , but not able to see the tabs.
Trusted Contributor
patre_abhijeet
Posts: 226
Registered: ‎01-18-2012
Message 4 of 15 (975 Views)

Re: EUM tabs missing

Hello,

 

Could you please let us know what all files are available in \toload and \loaded directory.

 

Share the screenshots if possible.

Regards,

Abhijeet
Advisor
xnilmon
Posts: 37
Registered: ‎04-06-2012
Message 5 of 15 (965 Views)

Re: EUM tabs missing

Hi Abhijeet,

 

Please find attached snapshots of the files available in Loaded Folder.

 

Regards,

Nil

Frequent Advisor
DannyWang
Posts: 52
Registered: ‎10-07-2010
Message 6 of 15 (955 Views)

Re: EUM tabs missing

Advisor
xnilmon
Posts: 37
Registered: ‎04-06-2012
Message 7 of 15 (950 Views)

Re: EUM tabs missing

We tried the same also but no result.

Trusted Contributor
patre_abhijeet
Posts: 226
Registered: ‎01-18-2012
Message 8 of 15 (947 Views)

Re: EUM tabs missing

hello,

Did you follow the below steps ? If not, please try it now and revert.

Goto <GW_Machine>\HPBSM\conf\uimashup\import
- Delete the “toload” folder
- Look inside the “loaded” folder, make sure that Pages and Components folders contain the missing UIM content
  (for example: OMi, dashboard, eum, etc.). If not, you can bring it from another BSM9 instance.
- In the “errors” folder you will find the content which wasn’t deployed (from some reason…).
- Rename the “loaded” folder to: “toload”
- Go to the Gateway JMX Console http://<GW_server>:8080/jmx-console
   Foundations
    service=UIMDataLoader
  Invoke
   boolean loadAllData() with customerId 1
- Verify that the “loaded” folder was created correctly with all the missing data
- Logout and login to BSM and validate the missing content is now available
 
In some cases it's required to clean the UIM tables in the Management database prior to this procedure
- from the management database
   select customer_id, unique_id, count(*) from uim_pages group by customer_id, unique_id having count(*) > 1
   select customer_id, unique_id, count(*) from uim_comp_definitions group by customer_id, unique_id having count(*) > 1
- if one of the queries return data, then delete the redundant ones and rerun the upload

Regards,

Abhijeet
Advisor
xnilmon
Posts: 37
Registered: ‎04-06-2012
Message 9 of 15 (912 Views)

Re: EUM tabs missing

Hi Abhijeet,

Thanks for your suggestion.

We tried this, but still got some errors. Few pages are not loading.

Still the tabs are not appearing under Application --> EUM

Regards,
Nil
Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 10 of 15 (909 Views)

Re: EUM tabs missing

Hi Abhijeet,

Does this process of updating the toload & loaded folders require down time in BAC/BSM?

Does invoking a particular value in JMX Console require a service restart of BAC?

Regards,
Ashok
Valued Contributor
Jennifer_Tilly
Posts: 67
Registered: ‎05-05-2010
Message 11 of 15 (900 Views)

Re: EUM tabs missing

Hi,

 

Are you missing the utilities tab and analysis report? I think you might need to configure a profile DB and get some data untill these are seen but I might be wrong.

 

Trusted Contributor
patre_abhijeet
Posts: 226
Registered: ‎01-18-2012
Message 12 of 15 (881 Views)

Re: EUM tabs missing

Dear Ashok,

 

This steps does not require any downtime, you just to logout from the current session of BSM and relogin for the changes to take effect.

 

 

Regards,

Abhijeet
Honored Contributor
Sujith Kumar C.S
Posts: 871
Registered: ‎04-07-2010
Message 13 of 15 (879 Views)

Re: EUM tabs missing

Not necessarily Ashok. I hope you followed the steps suggested by Abhijeet before.

 

-      Access the BSM Gateway machine

  • Go to “C:\HPBSM\conf\uimashup\import\loaded\”
    • Copy all the content here – “Components”, “Events” and “Pages”
  • Go to “C:\HPBSM\conf\uimashup\import\toload\”
    • Paste the three directories you copied from “loaded” dir. Overwrite all the existing files.
  • Now open the following link:
  • Logout from BSM and login again

-Sujith

Close the thread if your issue is resolved to make the thread meaningful and complete. Do show gratitude to people who helped you by assigning points.
HP Expert
Asaf Shechter
Posts: 1,353
Registered: ‎12-09-2008
Message 14 of 15 (861 Views)

Re: EUM tabs missing

the steps suggested above are NOT relevant. they are relevant only for MyBSM missing pages.
You will have the EUM tabs when you will have at least 1 application monitored by BPM/RUM.
Frequent Advisor
Rick Mayhew
Posts: 65
Registered: ‎04-27-2009
Message 15 of 15 (752 Views)

Re: EUM tabs missing

So on the Site Map & the MyBSM pages missing stuff like "Transaction Management, End User Management.  What do you do about those?

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