BSM page only shows loading counter on EUM (251 Views)
Occasional Collector
Posts: 1
Registered: ‎06-26-2011
Message 1 of 1 (251 Views)

BSM page only shows loading counter on EUM

Hi All,


I'm having some problems with pages not loading correctly on certain pages.  I can view all other pages, and Java is loading correctly on various other pages  etc sitescope.


Details of BSM and RUM : -

BSM 9 on Windows 2k8

RUM running on Windows 2k3

RUM Probe on RHEL 5


However, when I go to the following page : -


BSM - > Admin -> EUM

Click on the settings tab, and then the 'real user monitor' settings tab.


All I get is the loading screen.


Initially I thought it was a browser or subnet issue, but trying both firefox and ie7 produces the same problem within the same subnet.  There are no errors in the HPBSM logs, but I found the following in the webserver logs.


[Sun Jun 26 20:52:46 2011] [error] [client] File does not exist: D:/HPBSM/AppServer/webapps/site.war/framework/gwt/sc, referer: http://localhost/topaz/TopazSiteServlet

[Sun Jun 26 20:55:50 2011] [error] [client] File does not exist: D:/HPBSM/AppServer/webapps/site.war/framework/gwt/clear.cache.gif, referer: http://localhost/topaz/TopazSiteServlet


I've checked that folder, and sure enough, those files dont' exist.  As mentioned, I can view all sitescope pages without any problems, so I'm not sure where the problem lies.


Does anyone have any ideas to throw me in the right direction?





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