Re: BSM --> OMW back sync not happening (460 Views)
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Frequent Advisor
211503
Posts: 88
Registered: ‎11-18-2011
Message 1 of 5 (511 Views)

BSM --> OMW back sync not happening

Hi All, I have BSM 9.21 with 2 gateway servers in loadbalancing and 2 DPS servers. I have integration of OMW with OMi for Event forwarding from OMW. We are getting OMW events in OMi and back sync is not happening for all events. It used to fail for only 1 gateway server (GW1) and when the events status is modified it is not updating OMW message browser instead it is queued and below Internal OMi event occurs in the OMi console

 

Event Forwarding Gateway server GW1.abc.com is unable to reach server OMW1 due to the following error:
'java.net.SocketException: Connection reset'
An update for event 'JOBFAILURE - fia_nt_mini_pst Job failed ...' (3ed49dd4-8f88-71e3-0944-0a1096330000) cannot be delivered at this time. The request will be retried continuously until the forward request expires. According to the Operations Management Event Forwarding Expiration infrastructure setting of 12 hour(s), this request is estimated to expire in 11 hour(s) and 59 minute(s) from the time this event has occurred. At the time of this event the queue this request is on has 1 request(s) in the backlog.

 

Also when i investigate on the opr-gateway log it happens all for only the GW1 and not a single message from GW2.

 


2014-02-07 14:52:41,201 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.sendUpdateList(556) - Server OMW1.abc.com appears to be unavailable. 11 event update requests will be re-queued for later delivery.
2014-02-07 14:53:39,286 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:53:39,286 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.processUpdates(991) - Unexpected exception encountered during event update forwarding.: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:53:39,329 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:53:39,338 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.logServerUnavailable(1659) - Server OMW1.abc.com appears to be unavailable. Event update forward request will be re-queued for later delivery: 90d53316-9049-71e3-0b16-0a10f1080000: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:53:39,339 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.sendUpdateList(556) - Server OMW1.abc.com appears to be unavailable. 13 event update requests will be re-queued for later delivery.
2014-02-07 14:54:39,202 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:54:39,203 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.processUpdates(991) - Unexpected exception encountered during event update forwarding.: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:54:39,234 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake -- Remote host closed connection during handshake -- SSL peer shut down incorrectly
2014-02-07 14:54:39,243 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.logServerUnavailable(1659) - Server OMW1.abc.com appears to be unavailable. Event update forward request will be re-queued for later delivery: 90d53316-9049-71e3-0b16-0a10f1080000: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake -- Remote host closed connection during handshake -- SSL peer shut down incorrectly
2014-02-07 14:54:39,244 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.sendUpdateList(556) - Server OMW1.abc.com appears to be unavailable. 14 event update requests will be re-queued for later delivery.
2014-02-07 14:55:39,194 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:55:39,206 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.logServerUnavailable(1659) - Server OMW1.abc.com appears to be unavailable. Event update forward request will be re-queued for later delivery: f6715a3c-904a-71e3-0b16-0a10f1080000: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:55:39,212 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.sendUpdateList(556) - Server OMW1.abc.com appears to be unavailable. 1 event update requests will be re-queued for later delivery.
2014-02-07 14:55:39,501 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation, Own, CMAUpdateOperation: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake -- Remote host closed connection during handshake -- SSL peer shut down incorrectly
2014-02-07 14:55:39,501 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.processUpdates(991) - Unexpected exception encountered during event update forwarding.: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake -- Remote host closed connection during handshake -- SSL peer shut down incorrectly
2014-02-07 14:55:39,532 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:55:39,541 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.logServerUnavailable(1659) - Server OMW1.abc.com appears to be unavailable. Event update forward request will be re-queued for later delivery: f6715a3c-904a-71e3-0b16-0a10f1080000: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:55:39,541 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.sendUpdateList(556) - Server OMW1.abc.com appears to be unavailable. 2 event update requests will be re-queued for later delivery.
2014-02-07 14:56:40,928 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation, Own, CMAUpdateOperation, Own, CMAUpdateOperation: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:56:40,928 [EventSyncThread:OMW1.abc.com] ERROR EventSyncThread.processUpdates(991) - Unexpected exception encountered during event update forwarding.: java.net.SocketException: Connection reset -- Connection reset
2014-02-07 14:56:41,671 [EventSyncThread:OMW1.abc.com] ERROR EventOperationsSender.sendOperation(144) - Exception while trying to send operation.Own, CMAUpdateOperation: java.net.SocketException: Connection reset -- Connection reset

 

Also those events are queued till the Operations Management Event Forwarding Expiration infrastructure setting of 12 hours and i assume those are getting dropped.

 

I verified the Connected servers setting of OMi-OMW integration and when i click test it result in success.

 

Any clue why it is failing only on one gateway server? Anyone facing this issue? your help is much appreciated and in fact with points

 

Thanks

 

Honored Contributor
HaraldPfaender
Posts: 857
Registered: ‎10-29-2008
Message 2 of 5 (504 Views)

Re: BSM --> OMW back sync not happening

Hello,
Dies bbcutil -ping omwserver work from that GW Server?
Can you also check if time is in sync in GW Server?
Frequent Advisor
211503
Posts: 88
Registered: ‎11-18-2011
Message 3 of 5 (476 Views)

Re: BSM --> OMW back sync not happening

Hi yes. bbcutil is working fine and i am getting eServiceOk and also time is in sync..

Regular Advisor
AshishGupta
Posts: 125
Registered: ‎12-06-2010
Message 4 of 5 (460 Views)

Re: BSM --> OMW back sync not happening

Please check in connected server  setting , outgoing connection should work fine , in case ypou have issues there , check the OMW webservices link is working fine or not .

 

 

HP Expert
PatWest
Posts: 832
Registered: ‎03-06-2008
Message 5 of 5 (451 Views)

Re: BSM --> OMW back sync not happening

On the GW server, check if 1the Sonic queue if the topic stores events updates:

 

Go to Start -> Programs -> Progress Sonic -> Progress SonicMQ 7.5 and

Start the Management Console

 

Go to "Manage"-Tab -> Containers -> <servername> -> Durable Subscriptions

Click the " " empty area 

 

>>>The opr_adapter_incident_listener queue should be empty.

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