Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23 (513 Views)
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HP Expert
jmmirchev
Posts: 454
Registered: ‎09-14-2012
Message 1 of 10 (723 Views)

BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Hi all ,

 

 In case you came into some issues with the SLA recalculation after upgrade of the BSM server from 9.22 to 9.23 you may consider the following workaround:

 

 - clone the problematic SLA

-  recalculate the new SLA

 

This issue is still under investigation and will provide further updates as soon as we have new information .

 

I hope this helps !

 Yordan


Yordan Mirchev
HP Support

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Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 2 of 10 (686 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Hi Jimmy,

Thanks for the useful information.

Will wait until this issue is fixed before installing in production.

Regards,
Ashok
HP Expert
PatWest
Posts: 836
Registered: ‎03-06-2008
Message 3 of 10 (657 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

To any customer who experiences this SLA recalculation problem, after installing the 9.23 patch.

 

1. Log a support case.

 

2. Briefly describe your issue and refer to QCIM1I93148

 


This will help the support engineer to this know problem with patch 9.23.

HP Expert
jmmirchev
Posts: 454
Registered: ‎09-14-2012
Message 4 of 10 (645 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Hi all ,

 

 We have some news from development regarding this one. They are currently working on a hotfix/patch for this issue.

As for now the recommendation is to wait for the hotfix and not to apply the workaround suggested previously.

Also avoid creating new SLAs till the fix is available.

 

Will provide further updates shortly !

 

Wish you a nice Friday !

 Yordan


Yordan Mirchev
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
HP Expert
jmmirchev
Posts: 454
Registered: ‎09-14-2012
Message 5 of 10 (609 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Hi all,

 

We have some good news about this one !

 Development had build a hot fix for the issue , in order to get it please open a support case and reffer to the incident above (QCIM1I93148) .

 

Hope this helps !

 Yordan


Yordan Mirchev
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 6 of 10 (583 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Hi,

There is another issue in BSM 9.23 in User Reports.

The existing reports are giving problem while exporting into pdf of sending via mails.

Anyone faced this issue?

Regards,
Ashok
Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 7 of 10 (552 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Hi,

Using <html> & </html> tags in the header gives problem when the report is generated in PDF format.

But report works fine in other format.

Is there a problem with PDF Engine in BSM 9.23?

Regards,
Ashok
Regular Advisor
SuperCoolNothin
Posts: 107
Registered: ‎02-04-2014
Message 8 of 10 (541 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Ashok,

 

Have you applied the Hotfix?

Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 9 of 10 (537 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Hi,

Yes. The hot-fix works for the SLM Module issue.

Regards,
Ashok
Valued Contributor
Ashok_I
Posts: 123
Registered: ‎06-13-2012
Message 10 of 10 (513 Views)

Re: BSM Support Tip : SLA recalculation issues after upgrade to BSM 9.23

Hi,

 

HP has released patch for everyone facing this issue.

 

You can find the patch with belowdocument numbers in support site.

 

KM00766126(Win)

KM00766128(Unix).

 

Regards,

Ashok

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