07-15-2014 01:00 AM
While opening the RTSM Admin link in BSM, getting below error prompt:
Error while reading the permitted navigation items file. Navigation item doesn't exist.
Any suggestions whats causing this!!
(BSM 9.20 with OMi)
07-15-2014 01:18 AM
Could you confirm java version you are using?
Do you have load balancer/reverse proxy in the environment?
07-15-2014 02:45 AM
BSM 9.20 recommended Java is 6 update 31. Higher Java version will likely cause the display issues.
Please downgrade Java to 6 update 31 and try again.
07-15-2014 02:53 AM
Hope ur doing well,
As per ur post follow,
- resetting the IE with company default settings
- uninstalling Java 6 u31 and installing it back
- rebooting the computer
if this help i appreciate Kudos
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