Re: BSM 9.24 and 9.23 Documentation Updates (1299 Views)
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BSM 9.24 and 9.23 Documentation Updates

[ Edited ]

This post describes updates to the Business Service Management (BSM) 9.24 and 9.23 product documentation.

All updated documentation is located on the HP Software Product Manuals web site.

Brief overviews of the contents of the updated documents are listed at the bottom of the post.

 

 

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BSM 9.24 - August 2014 Updates

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Integrations

BSM - Service Manager Integration Guide – Updated instructions in Chapter 2: Downtime Exchange Between BSM and HP Service Manager and in Chapter 8: View Incident Data in BSM, and Manage SLAs Based on Service Manager

 

 

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BSM 9.24 - July 2014 Updates

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BSM

BSM Installation Guide – Added the OPR parameter in the Cleanup Procedure of the Disaster Recovery Appendix

 

Data Collectors

Real User Monitor Administration Guide – Removed VDI Agent System Requirements and added link to requirements in Real User Monitor Installation and Upgrade Guide instead; For smart card authentication, added link to Real User Monitor Hardening Guide

Real User Monitor Installation and Upgrade Guide – Updated RUM VDI Agent Requirements for Supported Browsers for HTTP traffic

Real User Monitor Hardening Guide – Added Cipher Suite Hardening section; Moved Securing Connections to the RUM Engine section from the Real User Monitor Administration Guide to the  Real User Monitor Hardening Guide

 

 

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BSM 9.24 - June 2014 Updates

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BSM

BSM System Requirements and Support Matrixes – Updated the SiteScope System Support Matrix

 

Data Collectors

RUM Deployment Planning Guide – Updated  information regarding SSL Decryption of Monitored Traffic

Real User Monitor Administration Guide – Updated description of Interface Configurations

HP RUM 9.24 for Mobile Apps white paper – Added information about  application crashes; Improved description of all the RUM Mobile reports

 

 

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BSM 9.24 - May 2014 Updates

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BSM

BSM Patch Installation Guide – Updated instructions for installing the latest BSM 9.2x patch with an Oracle RAC database. Added instructions for installing the latest BSM 9.2x patch with a non-RAC Oracle database.

 

Best Practices

RUM for Citrix - Best Practices – Changed HTTP Agent to VDI Agent 

 

Data Collectors

RUM Deployment Planning Guide – Changed HTTP Agent to VDI Agent

HP RUM 9.24 for Mobile Apps white paper – Added information about availability reports

BSM Connector User Guide – Added limitation for load sample data feature

 

 

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BSM 9.24 - April 2014 Updates

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BSM

BSM System Requirements and Support Matrixes – Updated instructions for installing the required Linux RPM packages; added XenDesktop 7.0 to the BPM/VuGen - Citrix Compatibility Matrix

BSM What's New – Improved descriptions of new supported environments

BSM Installation Guide – Updated instructions for installing the required Linux RPM package; clarified Linux prerequisite of installing under root user

BSM Patch Installation Guide – Updated instructions for installing the latest BSM 9.2x Patch; clarified user prerequisites when installing under Windows and Linux; changed reference to dbc.drivers.extension1.RAC.properties to dbc.drivers.extention1.RAC.properties to match needed string in code

BSM Upgrade Guides – Updated instructions for installing the required Linux RPM package; clarified user prerequisites when installing under Windows and Linux

 

Integrations

BSM – Operations Orchestration Integration Guide – Added instructions for importing the OO flows for OMi delivered with BSM into OO

 

Data Collectors

Business Process Insight Server Administration Guide, TransactionVision Deployment Guide – Improved description of supported Windows versions

BPM Deployment Guide – Added  XenDesktop 7.0 to the BPM/VuGen - Citrix Compatibility Matrix

RUM Deployment Planning Guide – Added information about RUM support for TLS 1.0 and SSL 2.0 and 3.0

RUM Installation and Upgrade Guide – Added instructions for installing the required Linux RPM package for the Server Collector installation; added instructions for testing the RUM Client Monitor Probe installation

                               

 

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BSM 9.23 - March 2014 Updates

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BSM

BSM System Requirements and Support Matrixes – Update to Java Runtime Environment support information for BSM client requirements

 

 

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BSM 9.23 - February 2014 Updates

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BSM

BSM Installation Guide – Updated patch installation instructions to reflect ability to obtain required patch to fix SLM issue from Patches site rather than having to request hotfix from Support; Removed note referencing Windows Server 2012 and IIS8 (neither are supported in BSM 9.23)

BSM Patch Installation Guide – Updated patch installation instructions to reflect ability to obtain required patch to fix SLM issue from Patches site rather than having to request hotfix from Support

BSM What's New – Removed erroneous reference to HP Cloud management pack availability for OMi

 

Best Practices

Getting Started With RUM - Best Practices – Updated example in the section "Creating a Debug Channel on the Probe for Analyzing Data"        

 

Integrations

BSM-Operations Manager Integration Guide – Improved topics on How to Manage a BSM Host System with HPOM; changed document name from BSM_Integrations_HPOM.pdf to BSM_920-923_Integration_Operation_Manager.pdf to reflect validity of document for all 9.2x versions

 

Data Collectors

BPM Deployment Guide – Updated to reflect resolution to issue of installation from non-system drive

BPM Release Notes – Updated to reflect resolution to problems with LoadRunner and BPM installation

 

 

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BSM 9.23 - January 2014 Updates

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 BSM

BSM Getting Started Guide – Added a section on SLM Quick Start

BSM Patch Installation Guide – Added critical step to installation process, which requires customers to apply hotfix for successful patch installation; troubleshooting updates

BSM Installation Guide, BSM Upgrade Guides – Minor content updates

BSM Database Guide, BSM System Requirements and Support Matrixes – Support matrix updates for Microsoft SQL Server 2012  Enterprise Edition

 

 Best Practices

Getting Started with BPM Best Practices – New document released to Manuals site

 

Integrations

BSM - Operations Orchestration Integration Guide – Minor content updates

 

Data Collectors

Real User Monitor Administration Guide – Minor content and support updates

BPM Deployment Guide – Added workarounds for installation issues encountered by users, and Windows and Linux prerequisites

BPM Release Notes, BPM 9.23 Admin Guide – Minor content updates

 

 

 

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Summaries of Updated Documents

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BSM What's New

The BSM What's New file provides information about new features and enhancements to HP Business Service Management.

 

BSM Getting Started Guide

The BSM Getting Started Guide provides a high-level overview of the BSM platform, and a workflow for setting up the BSM end-to-end solution. It also provides details on key BSM components and concepts, and on how the BSM components complement each other, and end-to-end scenarios. BSM administrators and implementers should read this guide before beginning the planning and installation of the BSM platform, to get an overview of the BSM solution and its implementation. The BSM Getting Started Guide contains sections on:

Introducing BSM

Overview of the BSM Solution

BSM Solution Components

Modeling Components

Measurement Components

BSM End-to-End Workflow

Quick Start Examples

Deployment Planning

Understanding the Platform and Components

Deployment Configurations

 

 BSM System Requirements and Support Matrixes

The BSM System Requirements and Support Matrixes document contains system requirement, support matrix, and software compatibility information for the BSM platform and the various HP components and software that work with BSM. The information in this document can be used to aid in:

planning BSM system architecture

establishing hardware, operating system and other software

 

BSM Patch Installation Guide

BSM releases different types of patches such as minor-minor releases (for example 9.23) and build patches, sometimes referred to as IPs (for example 9.22.071). The BSM Patch Installation Guide describes the standard workflow of how to install the latest BSM patch on top of a running BSM environment. The guide contains sections on:

Installing the Latest BSM 9.2x Patch

Installing a Patch with Low Downtime

Uninstalling a Patch (Rolling Back)

 

BSM Installation Guide

The BSM Installation Guide provides a detailed workflow for how to install BSM. The guide is for customers who do not have any version of BSM. The BSM Installation Guide contains sections on:

The step-by-step workflow for installing BSM

The appendix, contains reference information and optional procedures such as how to configure a disaster recovery environment.

 

BSM Upgrade Guides

The BSM Upgrade Guides provide a detailed workflow for how to upgrade BSM. They contain sections on:

The workflow for upgrading using the direct method

The workflow for upgrading using the staging method

Reference information that applies to both the staging and upgrade workflows

 

BSM Database Guide

The BSM Database Guide contains sections on:

Introducing the Database Environment

Deploying and Maintaining the Microsoft SQL Server Databases

Deploying and Maintaining the Oracle Server Database

Loader Management

Microsoft SQL Server Data Storage Recommendation

Microsoft SQL Server Configuration Options

Changing the Database Host

Database Schema Verification

Support for Oracle Real Application Cluster

requirements required to run BSM and its components

understanding compatibility among the various components of BSM

 

BPM Deployment Guide

The BPM Deployment Guide contains sections on:

Deploying Business Process Monitor

Compatibility Matrix

System Requirement

Installation Requirements

BPM Directories

Installing BPM

BPM Configuration Wizard

Running a Silent Installation

Uninstalling BPM

Installation Log Files

Troubleshooting

 

BPM Release Notes

The BPM 9.23 Release Notes contains sections on:

What's New in This Release

Business Process Monitor 9.23 Files

Installation Requirements

Notes and Limitations

Fixed Issues

 

BPM Administration Guide

Business Process Monitor (BPM) is one of the HP Business Service Management (BSM) data

collectors. BPM proactively monitors enterprise applications in real time, identifying performance

and availability problems before users experience them. It enables you to monitor sites from various

locations, emulating the end-user experience, and so assess site performance from different client

perspectives. The BPM Administration Guide contains sections on:

BPM Directories

Business Process Monitor Overview

General and Administration

BPM Agents

BPM Entities

BPM Host Machine

BPM Instances

BPM Applications

Business Transaction Flows

Business Transactions

Page Component Breakdown Reports

WebTrace Reports

BPM Workspace Directory

Run Units

BPM Configuration Files

Configuring BPM to Run Over a Secure Connection

Advanced Configuration Options

Password Encryption

 

Getting Started with BPM Best Practices

The Getting Started With BPM - Best Practices guide provides BPM users with an understanding of how to deploy BPM quickly and correctly, and how to realize value in a short time. The target audience for the guide is customers who are new implementers of BPM, or HP partners who already have Business Service Management (Business Service Management) knowledge, but are new to BPM. While no deep networking/encryption knowledge is needed, you will need to know the protocol and encryption used by the monitored application. The Getting Started With BPM - Best Practices guide contains sections on:

Why Use BPM?

Installing BPM

Connecting BPM to BSM

Creating Scripts in TruClient and Defining Transactions

Creating Business Applications

Configuring Alerts

Configuring Transaction Thresholds

BPM Report Recommendation

 

RUM Deployment Planning Guide

The RUM Deployment Planning Guide provides the information necessary for designing and planning the deployment of the RUM solution.

The RUM Deployment Planning Guide contains sections on:

Implementation Strategies

RUM Components and Placement Overview

Splitting Monitored Traffic by Engines/Probes

Using RUM Sniffer Probes

 

RUM Installation and Upgrade Guide

The RUM Installation and Upgrade Guide provides detailed instruction on how to install and upgrade the HP Real User Monitor (RUM) data collector.

The RUM Installation and Upgrade Guide contains sections on:

RUM System Requirements and Compatibility

Installing RUM

Upgrading RUM

 

RUM Administration Guide

The Real User Monitor Administration Guide provides detailed instructions on how to configure and administer the HP Real User Monitor (RUM) data collector. The Real User Monitor Administration Guide contains sections on:

RUM Introduction and Compatibility - Introduces RUM and explains how it works

Data Collection Methods - Describes the different methods by which the RUM Probe can obtain monitored data

Configuring and Administering Real User Monitor - Explains how to configure a RUM Probe by changing the default settings, as well as how to configure and administer the RUM Engine and how to administer RUM’s MySQL database. Also provides guidelines for hardening RUM, deploying RUM in a SiteMinder environment, and publishing RUM data.

Supporting Specific Protocols - Explains how to configure and work with RUM for monitoring specific protocols

 

Getting Started With RUM - Best Practices

RUM provides ongoing monitoring of user experience, application availability, and performance behavior, based on passive sniffing of network traffic. RUM can also collect data on traffic using JavaScript instrumentation of a Web application or Android native application instrumentation. The purpose of the Getting Started With RUM - Best Practices guide is to provide RUM users with an understanding of how to deploy RUM quickly and correctly, and how to realize value in a short time. The Getting Started With RUM - Best Practices guide contains sections on:

Introduction

Planning for RUM

RUM Deployment Architecture Design Considerations

Installation, Configuration, and Validation

Basic RUM Application Example

Monitoring Applications Hosted on Virtual Infrastructure

Advanced Reports Configuration

Integrating with Other HP Software Products

Basic Troubleshooting

 

RUM for Citrix - Best Practices

In BSM, Real User Monitor (RUM) is used more and more often to monitor Citrix environments. This document describes why Cirtrix is unique and provides instructions for how to configure BSM so that you can maximize the benefit from the data retrieved by RUM in regards to your Citrix application. The RUM for Citrix – Best Practices guide contains sections on:

Introduction

Configure the Citrix Application in EUM

Citrix EUM Reports

RUM VDI Agent – Installation

RUM VDI Agent – Advanced Configuration

 

HP RUM 9.24 For Mobile Apps white paper

The importance of measuring application end user experience is significant when it comes to mobile usage. Mobile users are much less tolerant to application errors, slow response times, or poor usability. This whitepaper describes how RUM answers this need by providing performance and availability status and crash reports for your mobile application. The HP RUM 9.24 for Mobile Apps whitepaper contains sections on:

Motivation: Monitor What Matters

Introduction

How to Configure RUM Monitoring for Your Mobile App

Mobile Resources Utilization

End-to-End Mentoring

Privacy and Security

 

TransactionVision Deployment Guide

The TransactionVision Deployment Guide describes how to deploy and maintain TransactionVision for use with the Transaction Management application in HP Business Service Management (BSM). The TransactionVision Deployment Guide contains sections on:

Introduction to TransactionVision

Processing Server Installation

Agent Installation and Configuration

Security

Upgrading

 

Business Process Insight Server Administration Guide

The Business Process Insight Server Administration Guide describes how to install the HP Business Process Insight (BPI) Server. The guide provides information on how the BPI Server installation fits within your BSM implementation and what you need to consider when installing the BPI Server for the first time. The Business Process Insight Server Administration Guide contains sections on:

Business Process Insight Server Introduction and System Requirements

Installing the Business Process Insight Server

Configuring and Administering the Business Process Insight Server

Appendixes on the database tables defined for BPI, migrating the BPI Server install to a 64-bit system, and reporting problems to Hewlett-Packard.

 

BSM Connector User Guide

HP BSM Connector enables you to integrate data from third-party systems (typically enterprise management systems) in BSM. You can integrate events, metrics, and topology data in BSM. The BSM Connector User Guide contains sections on:

Setting Up and Configuring BSM Connector

Working with BSM Connector

Integrating Data With BSM Connector

BSM Connector Reference

 

BSM - Service Manager Integration Guide
You can integrate HP Service Manager with one or more BSM components. Each integration can be performed separately.
The BSM - Service Manager Integration Guide contains the following sections:
BSM - Service Manager Integration Overview
Downtime Exchange Between BSM and HP Service Manager
Incident Exchange between HP Operations Manager i and HP Service Manager
View Changes and Incidents in Service Health Using Standalone HP Universal CMDB
View Changes and Incidents in Service Health Using RTSM
How to Customize the Changes and Incidents Component
Generate Incidents in Service Manager When a BSM Alert is Triggered
View Incident Data in BSM, and Manage SLAs Based on Service Manager

 

BSM - Operations Orchestration Integration Guide

HP Operations Orchestration (OO) provides a simple way for customers to run scripts for automatic actions. The integration with Business Service Management (BSM) uses the OO capabilities for building investigation tools or service remediation scripts, providing the operators with a simple way to validate a problem, investigate it, or automatically correct it. OO run books can be launched from the Service Health and Event Browser applications. The integration of BSM and OO provides the capability of mapping CI types to OO run books. After you create such mappings, you can run the mapped OO run books. The BSM - Operations Orchestration Integration Guide contains sections on:

BSM - Operations Orchestration (OO) Integration Overview

How to Integrate BSM and OO

Troubleshooting Integration Problems

Examples of BSM and OO Integrations

OO Integration Administration User Interface

 

BSM - Operations Manager Integration Guide

Operations Manager (HPOM) can be integrated into your BSM environment to become a data source for BSM Operations Management. This connection enables bi-directional synchronization of events between the two systems, tool execution, and instruction text retrieval. The connection configuration requires you to establish a trust relationship between BSM and the HPOM systems, and configure a message forwarding policy.

BSM - Operations Manager Integration Guide contains sections on:

BSM OMi - HP Operations Manager Integration Overview

Establishing a Trust Relationship for a Server Connection

Verifying the Trusted Relationship

Creating a Connection to an HPOM Server

Configuring the HPOM Forwarding Policy

Validating Event Synchronization

Importing Content Packs

Configuring the Packages used for Topology Synchronization

Running Dynamic Topology Synchronization

Managing a BSM Host System with HPOM

Installing BSM on a System Managed by HPOM

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Esteemed Contributor
tibornad
Posts: 870
Registered: ‎06-03-2008
Message 2 of 3 (1,718 Views)

Re: BSM 9.24 and 9.23 Documentation Updates

Great post. Very much appreciated!

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Occasional Visitor
CellCore
Posts: 1
Registered: ‎07-15-2014
Message 3 of 3 (1,299 Views)

Re: BSM 9.24 and 9.23 Documentation Updates

Great Infos,
sometimes it's more easy to change the docu for manual patching, instead of serving another minor patch ;)
But the most important is the INFO about it.
thank you guys
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