03-26-2014 01:53 AM
Hi Team ,
we have four BPM servers run the same script from different locations .
the issue is we are receiving continuous alert from one of them how ever the another three location are working fine
could you please advise what the reason for this error
the error we are receiving is
Transaction Error Message: 1.Action.c(75): Error -27727: Step download timeout (120 seconds) has expired when downloading resource(s). Set the "Step Timeout caused by resources is a warning" Run-Time Setting to Yes/No to have this message as a warning/error, respectively
03-26-2014 02:13 AM
This timeout message is an indication for specific connectivity issue from this specific location.
Few actions you can take:
1. Increase timeout: Open Vugen-> Replay -> Run Time Settings -> Internat Protocol -> Preferences -> Set Advanced Options -> General -> Step download timeout (sec) : change it to 300
Usually it will not help - 2 minutes is a lot time anyway
2. Login to your BPM, and open a browser, and check how is your pesonal expirience.
Expect to get timeout as well in the browser
3. If this is your BPM -> open ticket to your IT system, and provide the URL
4. If this is SAAS/AppPulse BPM -> open ticket to them, and ask for clarification, the fact that other location are not failling is most important.