BPM 9.23 won't install (1536 Views)
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Contributor
Posts: 14
Registered: ‎06-06-2010
Message 1 of 10 (1,536 Views)

BPM 9.23 won't install

We are installing BPM 9.23 on Windows and cannot get the install to complete.  Installer runs but exits while installing LGSA and then the system reboots.  LR bits appear to get installed but no BPM are ever installed nor does the post-install ever start.

 

When we compare a successful install to our we can see that nothing occurs after the LGSA install.

 

Successful:

............

 2014-01-29 15:43:39,476 INFO - Executing initialize action : Installing LGSA... 
2014-01-29 15:49:11,710 INFO - Executing the initialize actions for package HPBpmJRE 9.23.541 (HP BPM JRE Package) 

...........

 

Our install:

 From our Installer it quits after the Installing LGSA entry: 
 
2014-01-30 10:09:28,048 INFO - Executing initialize action : Installing LGSA... 
 2014-01-30 10:14:45,700 INFO - Final clean-up of the installer, temporary files and runtime resources.

 

Thanks - 

 

Tom

HP Expert
Posts: 882
Registered: ‎03-06-2008
Message 2 of 10 (1,488 Views)

Re: BPM 9.23 won't install

BPM 9.23 should be installed on a dedicated machine - so no other applications.
Esteemed Contributor
Posts: 667
Registered: ‎04-21-2008
Message 3 of 10 (1,476 Views)

Re: BPM 9.23 won't install

I have some recommendations for that issue:


 - If this windows is 2008 , make sure that you disable UAC.

 - Try to use another source of BPM

 - Make sure that you did disable any AV installed

 - Make sure that you are installing with admin rights

 

Hope this can help you

 

Thank you

Haytham Hosny
Trusted Contributor
Posts: 122
Registered: ‎11-20-2011
Message 4 of 10 (1,472 Views)

Re: BPM 9.23 won't install

This may be a known problem on the installation. I suggets you open a support case to get a resolution.

We are working to provide a new BPM9.23 with few installation fixes, if this is a new problem I want to make sure that we are adding a fix also to this one.

 

Regards,
Noam

Valued Contributor
Posts: 136
Registered: ‎06-13-2012
Message 5 of 10 (1,444 Views)

Re: BPM 9.23 won't install

Hi,

 

I've successfully installed BPM 9.23 after multiple tries.

 

But it won't start. Whenever I try to start it, I get the below error.

BPM 9.23.jpg

Is there any alternatives to make it work??

 

Regards,

Ashok

Valued Contributor
Posts: 136
Registered: ‎06-13-2012
Message 6 of 10 (1,436 Views)

Re: BPM 9.23 won't install

Hi,

UAC was enabled on the system. After disabling the UAC, it started working.

BPM needs latest Java version to be able to display Admin page on browser.

Regards,
Ashok
Occasional Advisor
Posts: 17
Registered: ‎07-13-2005
Message 7 of 10 (1,323 Views)

Re: BPM 9.23 won't install

I'm having the same issue, how ist hat new isntall coming.  The only 9.23 I can find is the iso in my updates.  Any other installs available.  The only ohter BPM I can find is 9.13.  Any others available. 

HP Expert
Posts: 882
Registered: ‎03-06-2008
Message 8 of 10 (1,318 Views)

Re: BPM 9.23 won't install

Occasional Contributor
Posts: 6
Registered: ‎01-09-2014
Message 9 of 10 (1,255 Views)

Re: BPM 9.23 won't install

hi

 

i am facing the same issue on windows server 2008 R2 64 bit enterprise edition

 

Pl suggest ASAP

 

 

HP Expert
Posts: 882
Registered: ‎03-06-2008
Message 10 of 10 (1,251 Views)

Re: BPM 9.23 won't install

BPM 9.24 is out now ! I suggest you try to install that version.

 

 

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