11-30-2011 03:19 AM
Thanks for your reply. I think this is the generic HP's site to download softwares. I've browsed through it for BSM 9.03 but in vain. Could you be little more specific about the link.
11-30-2011 07:51 AM
I've a couple of other questions.
1. Is BPM 9.03 the latest version of BPM and does it support BSM 9.1?
2. Does 9.02 version of BPM is compatible with BSM 9.1?
12-01-2011 04:09 AM
Thank you for your answers.
I've installed BPM 9.02 and 9.03 in separate machines. And they are visible in BSM 9.1 web ui. I added them as data collectors for my profile with just one scripts and it is getting displayed. However, the data is not being collected the data collectors at all.
I've scheduled the script to run every 15 mins all day long. I dont see any data in any of the reports say, triage report, transaction performance summary.
I'm puzzled as to why the data is not being collected. Any insight into this would be really helpful.
12-12-2011 06:10 AM
The problem is solved!!!. The memory was the culprit. The server (with 4GB memory) hardly had any free memory left with BSM running on it. Increase of physical memory solved the issue.
Now comes the other issue. The email alert or report is not getting delivered to the mail boxes. Not sure if the email is getting triggered at all. Do we need to provide access to the server on the SMTP server for allowing the tool to trigger an email in case of alerts/reports? or could there be some other issue?
Providing access is my hunch.
12-12-2011 09:46 AM
have u configured smtp details in bac ?
admin->platform ->infrastructure settings->alerting
Also is relaying enabled between smtp server and bac server?
Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
12-13-2011 03:56 AM
Yes, the SMTP server and the port details are provided during the installation. In fact, the I verified the SMTP server on the older instance BAC 6.2. They are in sync.
Could you please let me know how to enable relaying between BSM and SMTP server
12-19-2011 04:38 AM
not sure if you already checked this. but BSM servers must be allowed to send e-mail via your smtp server. sometimes this has to be configured on the mail environment since BSM is not really authenticating as a user. usually there is not much to set up beside the name of the smtp server and the smtp sender name on the BSM side. you can also check BSM log files to see if the alert is triggered.
09-06-2013 02:29 PM
1. I am new to HP and need a copy of BPM.
Do yoy require a SAID ID to gain access to the download?
When I go to support.openview I do not seem to have access to the BSM download files, I think this maybe as I do not have a SAID ID.
2. I have managed to download a BSM install file, does BPM come with this?
Many thanks if you can advise where and what is required to donwload BPM instal file.