34009: Default administrative user password must be changed befor defining additional users (320 Views)
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Occasional Contributor
sandeep85
Posts: 3
Registered: ‎09-29-2013
Message 1 of 3 (320 Views)

34009: Default administrative user password must be changed befor defining additional users

Hello Experties

I am unable to add the new user to SiteScope 9.54. Getting below Error

 

Can you please help me.

 

2013-10-21 03:44:12,515 [http-8080-Processor20] (EnterpriseApiExceptionUtils.java:35) ERROR - Error:
com.mercury.sitescope.ucf.subsystems.common.RemoteRepositoryException: Failed to add UserInstancePreferences: 34009: Default administrative user password must be changed befor defining additional users(com.freshwater.api.sitescope.SiteScopeManager)
 at com.mercury.sitescope.ucf.subsystems.common.SSObjectUtils.mapSSErrorToESException(SSObjectUtils.java:1742)
 at com.mercury.sitescope.ucf.subsystems.sitescope.SSPreference.createOnRemoteRepository(SSPreference.java:256)
 at com.mercury.sitescope.ucf.subsystems.sitescope.UserInstancePreferences.createOnRemoteRepository(UserInstancePreferences.java:105)
 at com.mercury.sitescope.ucf.stage.device.DeviceControllerStage.performCreateOperation(DeviceControllerStage.java:500)
 at com.mercury.sitescope.ucf.stage.device.DeviceControllerStage.handleEvent(DeviceControllerStage.java:256)
 at com.mercury.sitescope.api.flipper.SisEnterpirseServicesStage.putOnQueue(SisEnterpirseServicesStage.java:63)
 at com.mercury.sitescope.ucf.stage.enterprise.EnterpriseServicesStage.createObject(EnterpriseServicesStage.java:1755)
 at com.mercury.sitescope.ucf.stage.enterprise.EnterpriseServicesStage.createWrapper(EnterpriseServicesStage.java:1695)
 at com.mercury.sitescope.ucf.stage.enterprise.EnterpriseServicesStage.internalEventHandler(EnterpriseServicesStage.java:1293)
 at com.mercury.sitescope.ucf.stage.enterprise.EnterpriseServicesStage.handleEvent(EnterpriseServicesStage.java:1105)
 at com.mercury.sitescope.api.flipper.SisGenericEnterpriseServerApi.putOnQueue(SisGenericEnterpriseServerApi.java:154)
 at com.mercury.sitescope.ucf.api.enterprise.GenericEnterpriseServerApi.internalAddObject(GenericEnterpriseServerApi.java:1142)
 at com.mercury.sitescope.ucf.api.enterprise.GenericEnterpriseServerApi.createObject(GenericEnterpriseServerApi.java:1114)
 at com.mercury.sitescope.ucf.servlet.handlers.AddServletHandlerBase.doAction(AddServletHandlerBase.java:100)
 at com.mercury.sitescope.ucf.servlet.AddObject.generateReturnScript(AddObject.java:700)
 at com.mercury.sitescope.ucf.servlet.AddObject.actionSubmitAddForm(AddObject.java:684)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at com.mercury.sitescope.ucf.servlet.AdvancedFreshwaterHttpServlet.doGet(AdvancedFreshwaterHttpServlet.java:126)
 at com.mercury.sitescope.ucf.servlet.AdvancedFreshwaterHttpServlet.doPost(AdvancedFreshwaterHttpServlet.java:77)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
 at com.mercury.sitescope.ucf.servlet.FreshwaterHttpServlet.service(FreshwaterHttpServlet.java:1096)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.mercury.topaz.webinfra.filters.UserStatsLogFilter.doFilter(UserStatsLogFilter.java:113)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.mercury.sitescope.ucf.Filters.FlipperAuthenticationFilterBase.doFilter(FlipperAuthenticationFilterBase.java:170)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.mercury.sitescope.web.servlet.filter.MLUFilter.doFilter(MLUFilter.java:53)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
 at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Thread.java:595)

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Frequent Advisor
Vidit7
Posts: 27
Registered: ‎01-22-2013
Message 2 of 3 (293 Views)

Re: 34009: Default administrative user password must be changed befor defining additional users

hi,

 

is it a fresh installation? as rightly captured by you, error is:: Default administrative user password must be changed befor defining additional users.

 

please change password for user ID : sitescope. and try again. you will see sitescope administrator written for user id: sitescope.

 

 

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HP Expert
PatWest
Posts: 831
Registered: ‎03-06-2008
Message 3 of 3 (289 Views)

Re: 34009: Default administrative user password must be changed befor defining additional users

Think about upgrading as well. Sitescope 9.5x is out of support since 2011.

More info :
http://support.openview.hp.com/encore/products_s-z.jsp
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