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How do you ease the transition from HP QC to HP ALM? We posed this question to Susan Merriman who plays a lead role in HP Software’s global Education team. She helps organizations create effective enablement programmes. Susan shows how one customer, Open Grid, used an innovative learning tool to prepare its people to drive the most value from the company’s investment in HP ALM.

 

Here are Susan’s top six reasons to move to HP ALM

HP ALM’s new features make a strong case for migrating from HP QC. These include:

  • Easily sharing and reusing assets across all projects and providing cross-project reporting
  • Involving developers in managing the app lifecycle
  • Increase efficiencies across your team with lab management automation
  • Unifying HP Performance Center on a single platform with ALM
  • Adopting 7-way traceability across your lifecycle
  • Expanding KPIs to include code changes and build management

 

But as with any IT investment you’ll want to remove risk on your move to ALM. Training has a vital role to play in this process.  According to IDC research, 80 percent of managers believe that effective training is critical to the success of IT deployments. Indeed, in my experience, effective enablement programs are one of the most influential cards you can play to ensure your software delivers the expected benefits.

 

 Ideally, your strategy would include these three components:

 

  • Content tailored to individuals’ roles and that supports a range of different learning styles
  • The availability of online self-help tools and easy to use simulations to help users self-resolve questions and learn on the job
  • Continually updated content so that users’ skills remain current and relevant to any software revisions or upgrades

 

Education made easier

 

I work daily with customers and most everyone I work with ‘gets’ the importance of education. Unfortunately the ALM project team has a lot on its plate and budgets for education may be tight. These ‘evil twins’ of time and money pressures can lead to a temptation to reduce focus on enablement or to only provide training at the start of a project but not maintain support thereafter.

 

While this is understandable, education is especially critical to a feature rich solution such as ALM which, when used to its full potential, can transform the performance of an IT operation. To help teams ensure that training gets the attention it deserves, we’ve created a simple solution to provide cost-efficient, continuous and tailored training. One company that has made the move from HP QC to HP ALM using the new tool is Open Grid.

 

How Open Grid made the most of its move to ALM

 

HP’s Adoption Readiness Tool (ART) provides a series of pre-defined, simulation-based training content for key HP solutions that users can access at anytime. These simulations are ready for off-the-shelf deployments or easily customized to your software configuration – either way saving a huge amount of time creating content.

 

Open Grid has used ART to rapidly create interactive training manuals and easily distribute revised learning content for any new versions of ALM. And critically, it has created simulations for all key features tailored to every role. These easy to follow simulations are available at each point in the ALM software, just when a user may need help. For instance, take a developer who wants to develop a test plan. He has direct simulations available to show step-by-step how to proceed. This Open Grid case study tells you more about the users experience using this versatile online training tool to enable their people.

 

Mr. Aloys von der Stein, head of cross functional applications Open Grid Europe said, “Thanks to the tool our employees in software development as well as external developers learn quickly how to use HP ALM.”

 

Other key benefits include:

 

  • Improved usage of HP ALM in software quality assurance
  • Significant reduction in help desk calls
  • Using a single consolidated training tool across the business has generated significant cost savings
  • More efficient creation of education training and content
  • Simple updates of training manuals in line with changes to software

 

 

Have you successfully enabled your users to make the most of the powerful features in ALM? Do you have any advice to share with peers? We’d love to hear your views in the comments section below.

 

 

Related Links

>> Susan Merriman’s blog - Software Education: Maximizing Software ROI Blog

>> Susan’s article on ART - The ART of delivering software education

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About the Author
Areas of expertise include project/portfolio management, software education and application lifecycle management
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