Re: Problem Logging In - "Page Can't Be Displayed" Error (5040 Views)
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Community Manager
Warren_Admin
Posts: 178
Registered: ‎03-16-2007
Message 1 of 32 (5,494 Views)

Problem Logging In - "Page Can't Be Displayed" Error

[ Edited ]

There is a chance that when you try to log onto the Community, you may get a “Page Can't Be Displayed" error.

 

We are actively working to fix this problem.

 

In the meantime, if you are experiencing this problem, we have found that by returning to the forum home page, clicking "Sign In," and then and clicking Refresh, you will actually be logged in.

 

Thank you for your patience. We hope to have this issue resolved soon.

 

UPDATE 24 August, 2011: We believe that this issue has been resolved, for all current versions of Internet Explorer, Firefox, Chrome and Safari. Again, thank you for your patience. 

Honored Contributor
Hein van den Heuvel
Posts: 6,588
Registered: ‎05-19-2003
Message 2 of 32 (5,397 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

Using Chrome I typically see "This webpage is not available"

 

I'm only replying to add the above string to this topic to increase the odds of other folks find this topic.

I searched for it, but did not find it.

 

Hein

 

more search fodder:

 

 " The webpage at http://h30499.www3.hp.com/hpeb/hp_sso?action=login&hpappid=LITHIUM-2&referer=http://h30499.www3.hp.c... might be temporarily down or it may have moved permanently to a new web address. "

Acclaimed Contributor
James R. Ferguson
Posts: 21,184
Registered: ‎07-06-2000
Message 3 of 32 (5,370 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

HI:

 

For what it's worth, this morning it took at least a dozen trys to login.  I am not exaggerating when I say "a dozen", either.

 

...JRF...

Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 4 of 32 (5,349 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

[ Edited ]

Using Chrome:

 

Error 324 (net::ERR_EMPTY_RESPONSE) - everytime, sometimes mutiple

Acclaimed Contributor
Dennis Handly
Posts: 25,096
Registered: ‎03-06-2006
Message 5 of 32 (5,329 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

[ Edited ]

I've had two cases where I can't get in at all using firefox 5.  But can get in with chrome.

 

I've even gone to HPSC and it shows I'm logged in and then jump to the EBC forum.  I get:

Problem loading page:  The connection was reset

Trying again gives: 

502 Bad Gateway

The proxy server received an invalid response from an upstream server.

A few refreshes gives previous Problem loading page.

 

This particular problem occurred days before this topic was posted, so it may not be the same?

Occasional Visitor
rborgmaster
Posts: 1
Registered: ‎08-16-2011
Message 6 of 32 (5,265 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

Works for me now after serveral times of refresh and reload...

Respected Contributor
Alex Geroulaitis
Posts: 269
Registered: ‎07-08-2009
Message 7 of 32 (5,233 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

[ Edited ]

Chrome 15.0.849.0 dev-m: either:

"This webpage is not available
The connection to h30499.www3.hp.com was interrupted."

...or:

"Bad Gateway

The proxy server received an invalid response from an upstream server."

Couldn't sign in even once in the last week or so; yet was able to sign in just now.


In IE9:

"Internet Explorer cannot display the webpage"

Refreshing gets me to a sign-in page, and then I am in. With Chrome - pretty much never get to a sign-in page.

 

(Thanks for working on this.)

HP VAR, Systems Integrator
(if my post was helpful, please "mark as a solution" or give "kudos" - thanks)
Respected Contributor
Alex Geroulaitis
Posts: 269
Registered: ‎07-08-2009
Message 8 of 32 (5,040 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

Works in IE9; still doesn't work in Chrome.
HP VAR, Systems Integrator
(if my post was helpful, please "mark as a solution" or give "kudos" - thanks)
Valued Contributor
D Hook1
Posts: 465
Registered: ‎04-21-2009
Message 9 of 32 (4,821 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

Been trying to log in for a week now. Finally got on by going through the "change password" portal. Keep getting the "Bad Gateway" error message. Usiing IE 8.

Anyone know of a solution or is this the typical HP response of Let Them Eat Cake?
Acclaimed Contributor
Dennis Handly
Posts: 25,096
Registered: ‎03-06-2006
Message 10 of 32 (4,798 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

>Anyone know of a solution or is this the typical HP response of Let Them Eat Cake? 

 

They claim it is fixed and I'm not having any more problems after last week.  In fact they took down their Latest News link to here.

If it is still failing for you, you may want to drop a PM to .

Respected Contributor
Alex Geroulaitis
Posts: 269
Registered: ‎07-08-2009
Message 11 of 32 (4,783 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error


Alex Geroulaitis wrote:
Works in IE9; still doesn't work in Chrome.

As of today: works in IE9 and Cr 13.0.782.218 m (stable).  Does not work in Cr 15.0.865.0 dev-m (developer) - my main browser: "Bad Gateway".

HP VAR, Systems Integrator
(if my post was helpful, please "mark as a solution" or give "kudos" - thanks)
Valued Contributor
D Hook1
Posts: 465
Registered: ‎04-21-2009
Message 12 of 32 (4,775 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

>They claim it is fixed and I'm not having any more problems after last week.  In fact they took down their Latest News link to here.

If it is still failing for you, you may want to drop a PM to .<

 

Broken link.  Says page not found.  I wish I could say I was surprised.

 

Finally got logged on today after trying again for a couple days and having "Bad Gateway" error popping up.

 

I use so many different message boards, forums, etc on the internet and it just amazes me that HP, known for their computer/programming/printing/ etc can't get a simple website to work properly.  It's the only one I ever have problems with on a consistent basis.  Not good for their reputation.

Community Manager
Warren_Admin
Posts: 178
Registered: ‎03-16-2007
Message 13 of 32 (4,764 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

[ Edited ]

Appears that Chrome 13.0.782.218 m is fully stable. This appears to be the most current released Chrome version. I do not believe that beta and developer versions can be supported at this time.

 

Please note, "Page not found" and "Page cannot be displayed" are two different error traps. "Page not found" would be 404, while "Page cannot be displayed" is more likely 500.

 

Thanks,

Warren_Admin, HP Enterprise Community Managing AdministratorAny opinions expressed are mine alone and do not represent HP

Honored Contributor
Bob Headrick
Posts: 2,945
Registered: ‎12-02-2001
Message 14 of 32 (4,734 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

 

Chrome13.0.782.218 fails with Bad Gateway.  IE9 was failing with Bad Gateway yesterday, I was able to log in just now. I am able to log in with Firefox 7.0 beta.

 

This has been a problem for me in the last week or so at least.

{-- If this helped click the Kudos star.

 

       Bob Headrick, Microsoft MVP Printing/Imaging

Acclaimed Contributor
Dennis Handly
Posts: 25,096
Registered: ‎03-06-2006
Message 15 of 32 (4,710 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

>Chrome13.0.782.218 fails with Bad Gateway.

 

I just tried it and had no problems.  In fact, I used chrome when I couldn't get firefox to work before.

Honored Contributor
Stephan.
Posts: 512
Registered: ‎10-31-2002
Message 16 of 32 (4,704 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

There have been one or two days where chrome changed from rarely working with Error 324 to Bad Gateway and no chance to login.

At least for me this is fixed.
Acclaimed Contributor
Dennis Handly
Posts: 25,096
Registered: ‎03-06-2006
Message 17 of 32 (4,686 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

[ Edited ]

Well it's back again for firefox 6.0.1.  :-(

I had to flush my cache twice and open a new tab before I finally got in.

Honored Contributor
Bob Headrick
Posts: 2,945
Registered: ‎12-02-2001
Message 18 of 32 (4,682 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

I am still getting consistent "Bad Gateway" in IE9 (my default browser) and Chrome.  FF 7 beta is working but inconvenient.  I can log in fine to the HP consumer forums.

 

I really hope this gets addressed, the current situation discourages me from answering questions here.

{-- If this helped click the Kudos star.

 

       Bob Headrick, Microsoft MVP Printing/Imaging

Respected Contributor
Alex Geroulaitis
Posts: 269
Registered: ‎07-08-2009
Message 19 of 32 (4,670 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

[ Edited ]

Chrome users: could you please try logging in from an "incognito" window (Ctrl-Shift-N in Windows)?  In my main profile, "bad gateway".  In "incognito" - got right in. Are you able to log in? (Gimme me some kudos if so :))

 

Same with a different profile: logged in right away.

 

There is something specific to a local profile (cache, cookie, configuration - not sure) that causes the error.  That's not to say it's a user error - it's not, it's clearly HP problem since everything else works just fine, thank you.

 

(15.0.865.0 dev-m)

HP VAR, Systems Integrator
(if my post was helpful, please "mark as a solution" or give "kudos" - thanks)
Honored Contributor
Bob Headrick
Posts: 2,945
Registered: ‎12-02-2001
Message 20 of 32 (4,659 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error


Alex Geroulaitis wrote:

Chrome users: could you please try logging in from an "incognito" window (Ctrl-Shift-N in Windows)?  In my main profile, "bad gateway".  In "incognito" - got right in. Are you able to log in? (Gimme me some kudos if so :))

 

Same with a different profile: logged in right away.

 

There is something specific to a local profile (cache, cookie, configuration - not sure) that causes the error.  That's not to say it's a user error - it's not, it's clearly HP problem since everything else works just fine, thank you.

 

(15.0.865.0 dev-m)


Interesting - it does work for me in incognito mode on Chrome, it fails in normal mode. 

 

Same result on IE9 - normal login fails, it works in InPrivate mode.  

 

I think you are on to something here.  

 

BTW, the same (?) passport login from the HP Consumer forums works fine on all my browsers without the incognito/InPrivate mode workaround.

{-- If this helped click the Kudos star.

 

       Bob Headrick, Microsoft MVP Printing/Imaging

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Dennis Handly
Posts: 25,096
Registered: ‎03-06-2006
Message 21 of 32 (4,659 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

>the same (?) passport login from the HP Consumer forums works fine on all my browsers

 

Strange, I would have thought all Lithium forums would fail the same way?

And I thought I found that HPSC worked but EBC forum failed.

Valued Contributor
D Hook1
Posts: 465
Registered: ‎04-21-2009
Message 22 of 32 (4,647 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

Finally was able to sign in today, after almost 10 days of trying.  Constantly getting "bad gateway" error message.  Finally got on using private browsing window on IE8 as suggested above.

 

It's too bad HP doesn't know about the problem with this board.

 

 

Acclaimed Contributor
Dennis Handly
Posts: 25,096
Registered: ‎03-06-2006
Message 23 of 32 (4,637 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

>I would have thought all Lithium forums would fail the same way?

 

It looks like it did, earlier this year:

http://h30499.www3.hp.com/t5/Known-Issues-Suggestions/Problem-Logging-In-quot-Request-Entity-Too-Lar...

Acclaimed Contributor
Dennis Handly
Posts: 25,096
Registered: ‎03-06-2006
Message 24 of 32 (4,578 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

Well it's back again for firefox 6.0.2.  :-(

 

I gave up fooling with reloading and went off to use chrome.  After 5 or so minutes I came back to firefox and hit Sign In and it finally worked.

Valued Contributor
D Hook1
Posts: 465
Registered: ‎04-21-2009
Message 25 of 32 (4,517 Views)

Re: Problem Logging In - "Page Can't Be Displayed" Error

Still can't sign on using IE8 without going to a private browsing window.

 

 

I suppose, like most HP tech help, the customer finally just gives up and goes away and then you can return to your video games.  What a sad, sad way for a once-great company to be run.

 

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